Bilingual Patient Services Representative

Azza HealthCare Agency; Alton (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Dental

Medical insurance

Vision insurance

Life insurance

Retirement plan

Paid time off

Job summary

Azza HealthCare Agency in Chicago is seeking a front desk associate to greet and register patients, verify demographics and billing details, and help manage patient flow. The role emphasizes friendly, efficient service in a fast-paced healthcare setting.

The ideal candidate will have 2+ years in a medical office, experience with EHRs and Microsoft Office, and bilingual abilities in English/Spanish or English/Polish to support a diverse patient base.

Qualifications

• Minimum of 2 years of medical office experience preferred.
• Proficiency with EHR systems and Microsoft Office products.
• Bilingual abilities in English/Spanish or English/Polish are a plus.
• Strong communication, customer service, and interpersonal skills.

Responsibilities

• Providing excellent service to patients during appointments and check-ins.
• Maintaining efficient patient flow and timely communications.
• Verifying insurance coverage and eligibility.

Skills

Strong communication

Customer service

Interpersonal skills

Bilingual English/Spanish or English/-

Tools

EHR systems

Microsoft Office

Job description

Role Overview

The position involves delivering high-quality, efficient service to patients in a healthcare setting. Responsibilities include greeting and registering patients in the Electronic Medical Record (EMR) system, verifying demographic and billing information, monitoring waiting areas, and communicating delays. The role also requires identifying insurance types and verifying patient coverage eligibility to ensure smooth patient flow and accurate billing processes.

Role Overview

The position involves delivering high-quality, efficient service to patients in a healthcare setting. Responsibilities include greeting and registering patients in the Electronic Medical Record (EMR) system, verifying demographic and billing information, monitoring waiting areas, and communicating delays. The role also requires identifying insurance types and verifying patient coverage eligibility to ensure smooth patient flow and accurate billing processes.

Qualifications & Skills

• Minimum of 2 years of medical office experience preferred
• Proficiency with EHR systems and Microsoft Office products
• Bilingual abilities in English/Spanish or English/Polish are a plus
• Strong communication, customer service, and interpersonal skills

Key Duties

• Providing excellent service to patients during appointments and check-ins
• Maintaining efficient patient flow and timely communications
• Verifying insurance coverage and eligibility

Location & Benefits

Based in Chicago, offering benefits such as dental, medical, vision, life insurance, retirement plans, and paid time off.