Bilingual Patient Care Contact Center Representative

Access Community Health Network; Chicago (IL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Tuition reimbursement

Healthcare coverage

Generous PTO

403(B) plan

Life Insurance

Cross-department committees

Job summary

Colonial Group is seeking a patient-focused Customer Service Representative to support front desk operations at our Chicago health center. You will pre-register patients and schedule appointments in Epic EMR, verify insurance, answer inquiries, and route calls with professionalism.

Requires a high school diploma, healthcare CS experience, bilingual English/Spanish, and flexible hours. Training onsite for 4–6 weeks at 3450 S Archer Ave, Chicago, IL 60608, 8:30am–5pm, M–F; potential remote work

Qualifications

• Two years’ relevant experience in customer service (health care preferred).
• Bilingual (English and Spanish).
• Willing to work flexible hours.
• Basic proficiency in computer skills.
• Medical terminology knowledge preferred.

Responsibilities

• Answer calls in a courteous, professional, efficient, and prompt manner.
• Pre-registering new patients into the Epic EMR system
• Schedule patient appointments using the Epic EMR system
• Verify patient insurance/benefits, as appropriate
• Respond to patient inquiries and complaints
• Direct patient phone calls to the appropriate destination when beyond scope
• Complete outbound calls to patients to schedule future appointments
• Return patient calls/messages and provide additional information as necessary
• Adhere to all HIPAA and ACCESS policies regarding patient privacy
• Other duties as assigned

Skills

Customer service

Bilingual (English/Spanish)

Computer skills

Medical terminology

Flexible hours

Education

High school diploma or GED

Job description

Position Summary

• Answer calls in a courteous, professional, efficient, and prompt manner
• Pre-registering new patients into the Epic EMR system
• Schedule patient appointments using the Epic EMR system
• Verify patient insurance/benefits, as appropriate
• Respond to patient inquiries and complaints
• Direct patient phone calls to the appropriate destination when beyond scope
• Complete outbound calls to patients to schedule future appointments
• Return patient calls/messages and provide additional information as necessary
• Adhere to all HIPAA and ACCESS policies regarding patient privacy
• Other duties as assigned

Requirements

• High school diploma or GED
• Two years’ relevant experience in customer service (health care preferred)
• Willing to work flexible hours
• Basic proficiency in computer skills
• Medical terminology knowledge preferred
• Bilingual (English and Spanish)

Schedule

• Training for 4-6 weeks on site at 3450 S Archer Ave, Chicago, IL 60608 from 8:30am to 5pm M-F.
• Potential opportunity to work remotely after successfully completing training.
• Regular shift after training will be 10:30am to 7pm M-F and rotating Saturdays 7:30am to 4pm.

Working Conditions/Equipment

• Normal office environment regularly
• Health Center environment occasionally
• Local travel between health centers and community events is required; mode of transportation required
• If personal vehicle is employed, a current driver’s license and proof of insurance is required
• If remote/hybrid; requires suitable and secure working environment, acceptable internet speeds, adequate childcare provisions

Benefits

• Tuition reimbursement
• Comprehensive healthcare coverage including Medical, Dental, and Vision
• Generous PTO
• 403(B) retirement plan and financial resources to help you save and plan for your retirement
• Life Insurance
• Opportunity to participate in cross-departmental committees to innovate and transform our care delivery model and our workplace