Bilingual Patient Services & Front Desk Specialist

Bethesda Health Clinic; Tyler (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Bethesda Health Clinic in Tyler, TX is seeking a full-time front desk/administrative associate to deliver outstanding patient relations while handling clerical and business office duties essential to the daily operation of the adult clinic.

You will check patients in/out, collect fees, schedule appointments, answer calls, maintain PHI confidentiality, assist with EMR navigation and patient portal setup, and support staff across departments.

Qualifications

• High School Diploma or equivalent.
• Bilingual is a must.
• Ability to work Saturdays (up to 1 time per month)

Responsibilities

• Check patients in and out efficiently.
• Collect patient fees, bill accordingly and balance cash drawer daily.
• Schedule, reschedule and cancel patient appointments.
• Call patients to remind them of upcoming appointments.
• Answer and return phone calls in a timely and courteous manner.
• Ability to translate phone calls, in-person conversations and medical visit information between patients and other essential staff.
• Ensure patient inquiries are handled in a professional and expeditious manner.
• Abide by discretion and PHI guidelines by maintaining confidentiality of all doctor and patient information.
• Maintain effective communication with other individuals, departments and third parties as necessary.
• Assist patients with filling out forms and answering any questions.
• Ability to work under pressure, handling multiple tasks.
• Understands, supports and demonstrates Bethesda's Core Values.
• Create patient portal accounts and assist with resetting passwords.
• Be fully knowledgeable in the patient admissions process and answer patient questions.
• Check messages and orders several times daily.
• Have the ability to successfully navigate an Electronic Medical Records system.
• Other duties as they are assigned.

Skills

Bilingual

Education

High School Diploma or equivalent

Job description

Bethesda Health Clinic in Tyler, TX is seeking a full-time front desk/administrative associate to deliver outstanding patient relations while handling clerical and business office duties essential to the daily operation of the adult clinic.

You will check patients in/out, collect fees, schedule appointments, answer calls, maintain PHI confidentiality, assist with EMR navigation and patient portal setup, and support staff across departments.