Bilingual Patient Services Coordinator

Pacific Neuropsychiatric Specialists; Irvine (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Dental insurance

Job summary

Pacific Neuropsychiatric Specialists in Irvine, CA seeks a Patient Service Representative to provide top-tier front-desk support, schedule appointments, and route calls to the appropriate team.

The role emphasizes bilingual Spanish, friendly communication, and reliable multitasking in a fast-paced mental health setting. Hospital/clinic experience preferred; strong computer skills required.

Qualifications

• Bi-lingual in Spanish is strongly preferred.
• High School Diploma required. College or college-equivalent education is preferred.
• Previous experience with scheduling, phone operator, and working in a medical facility.
• Must be friendly, outgoing, “people-oriented”.
• Excellent communication skills, both written and oral.
• Telephone and computer skills are a must.
• Must be able to prioritize multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.
• Must be able to interact with all levels of staffing in a professional manner.

Responsibilities

• Schedules appointments with the appropriate provider and time/location slot, utilizing appropriate scheduling protocol.
• Routes calls to the appropriate extension, ability to take messages and enter as a task.
• Utilizes all electronic systems and internet access to obtain necessary patient information effectively and appropriately.
• Collects and compiles accurate information for electronic records to perform clerical and scheduling duties accurately and efficiently.
• Demonstrates ability to maintain accurate, legally sound, and complete records.
• Interfaces with appropriate medical staff to ensure a cohesive working relationship in providing patient care services.
• Enters notes/special instructions needed for scheduling in the electronic medical record.
• Completes accurate documentation of informed consent with patients for visits as needed.
• Confirms the patient’s insurance provider and either obtain prior authorization or communicates the need for prior authorization to appropriate parties as needed.
• Performs all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors.
• Assists other members of the department as needed.

Skills

Bi-lingual in Spanish

Friendly, outgoing

Excellent communication

Telephone and computer skills

Multitasking under pressure

Education

High School Diploma

Job description

Pacific Neuropsychiatric Specialists in Irvine, CA seeks a Patient Service Representative to provide top-tier front-desk support, schedule appointments, and route calls to the appropriate team.

The role emphasizes bilingual Spanish, friendly communication, and reliable multitasking in a fast-paced mental health setting. Hospital/clinic experience preferred; strong computer skills required.