Patient Services Representative – Front Desk & Scheduling

CHOC; Irvine (CA); On-site; USD 32,000 - 45,000; Full time

Job summary

CHOC in Irvine, CA is seeking a Practice Patient Services Representative to greet and direct patients through the check-in process and support scheduling and confirmations. You will obtain complete information to facilitate appointments and interact with providers, staff and billing representatives to ensure smooth service.

Required: high school diploma, basic computer skills and BLS; preferred: EMR experience and bilingual English/Spanish or English/Vietnamese.

Qualifications

• Six months of customer service or front office experience.
• Preferred: medical practice experience; EMR and scheduling/billing knowledge.

Responsibilities

• Greeting, assisting and directing patients and families through check-in.
• Assist with appointment scheduling, confirmations and information gathering.
• Interact with providers, staff and billing representatives.
• Provide superior customer service through exceptional communication.

Skills

Customer service

Clerical work

Front office

Bilingual English/Spanish

Education

High School Diploma

Tools

EMR systems

Scheduling software

Microsoft Office

Job description

CHOC in Irvine, CA is seeking a Practice Patient Services Representative to greet and direct patients through the check-in process and support scheduling and confirmations. You will obtain complete information to facilitate appointments and interact with providers, staff and billing representatives to ensure smooth service.

Required: high school diploma, basic computer skills and BLS; preferred: EMR experience and bilingual English/Spanish or English/Vietnamese.