Bilingual Patient Services Concierge

Moses Weitzman Health System; United States; On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health plans

Dental and Vision Plans

Wellness Incentive Program

403(b) plan with company match

Paid time off

Paid holidays

Job summary

The Moses Weitzman Health System is seeking a Patient Service Associate to be the friendly first point of contact for patients and clinicians. You will greet and schedule patients, manage the busy phone system, verify insurance, collect co-pays, and document demographics in the EHR with high accuracy.

Ideal candidates bring an associate degree in medical office or medical assisting, bilingual Spanish skills, and a commitment to exceptional service and confidentiality.

Qualifications

• Associates degree in medical office or medical assistant required.
• Bilingual Spanish speaking required.
• Exceptional customer service skills.
• Excellent verbal and written communication skills.
• Proven ability to multi task.
• Problem solving and critical thinking skills.
• Excellent organizational skills.
• Healthcare experience in medical, dental, or behavioral health preferred.
• Experience with Microsoft PowerPoint, Excel, Word preferred.

Responsibilities

• Provide exceptional customer service to all patients, visitors and callers.
• Oversee the safe, efficient, and comfortable atmosphere of the reception area.
• Greet patients and other visitors to the agency and assist them as appropriate.
• Review schedules daily to ensure accuracy and fill appointment opportunities.
• Schedule and reschedule appointments in accordance with CHC scheduling guidelines.
• Collect, verify, update and document patient demographics, insurance information and forms.
• Reconcile patient visits daily.
• Verify active insurance coverage and status and update information as necessary.
• Collect patient payments, balances and copays.
• Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date.
• Complete end of day reporting and ensure records balance.
• Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines.
• Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols.
• Consistently ensure and maintain patient confidentiality.
• Escalate concerns to site leads/Operations Manager and offer suggestions for improvement.
• Supports manager in monitoring inventory of supplies for the office.
• Meet and exceed assigned individual and departmental goals.
• Other duties and projects as assigned

Skills

Exceptional customer service

Verbal and written communication

Multi-tasking

Problem solving

Organizational skills

Education

Associate degree in medical office or medical assisting

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Job description

The Moses Weitzman Health System is seeking a Patient Service Associate to be the friendly first point of contact for patients and clinicians. You will greet and schedule patients, manage the busy phone system, verify insurance, collect co-pays, and document demographics in the EHR with high accuracy.

Ideal candidates bring an associate degree in medical office or medical assisting, bilingual Spanish skills, and a commitment to exceptional service and confidentiality.