Bilingual Patient Experience Specialist

Community Health Center; Bristol (CT); On-site; USD 45,000 - 51,000; Full time

Job summary

The Moses/Weitzman Health System seeks a Patient Service Associate in Bristol, CT to greet and schedule patients, manage calls, and support data entry with confidentiality. You will interact with diverse populations and medical professionals while upholding service excellence.

This role requires an associates degree in a medical office/assistance field, bilingual Spanish skills, and strong organizational and communication abilities. Full-time on-site position with comprehensive benefits.

Qualifications

• Associates degree in medical office or medical assistant required.
• Bilingual skills, Spanish speaking, required.
• Exceptional customer service skills.
• Excellent verbal and written communication skills.
• Proven ability to multitask.
• Problem solving and critical thinking skills.
• Excellent organizational skills.
• Healthcare experience in Medical, Dental, or Behavioral Health preferred.
• Experience with Microsoft PowerPoint, Excel, Word preferred.

Responsibilities

• Provide exceptional customer service to patients, visitors and callers.
• Oversee the safe, efficient, and comfortable atmosphere of the reception area.
• Greet patients and visitors and assist them as appropriate.
• Review schedules daily to ensure accuracy and fill appointment opportunities.
• Schedule and reschedule appointments per CHC guidelines.
• Collect, verify, update and document patient demographics and insurance information.
• Reconcile patient visits daily.
• Verify active insurance coverage and status.
• Collect patient payments, balances and copays.
• Assist patients with payment plans/sliding fee applications.
• End of day reporting and balance reconciliation.
• Answer, screen, and direct incoming calls and document in EHR.

Skills

Customer service

Multitasking

Data entry

Confidentiality

Communication skills

Bilingual Spanish

Attention to detail

Education

Associates degree in medical office/medical assistant

Healthcare experience preferred

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Job description

The Moses/Weitzman Health System seeks a Patient Service Associate in Bristol, CT to greet and schedule patients, manage calls, and support data entry with confidentiality. You will interact with diverse populations and medical professionals while upholding service excellence.

This role requires an associates degree in a medical office/assistance field, bilingual Spanish skills, and strong organizational and communication abilities. Full-time on-site position with comprehensive benefits.