Bilingual Patient Services Concierge

MCHC Health Centers; Ukiah (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO + Holidays

Life Insurance

401(k) with employer match

Flexible Spending Account (FSA)

Job summary

Mendocino Community Health Centers (MCHC) is seeking a Patient Services Representative to greet patients, schedule appointments, register and check in patients, and maintain accurate information in the EHR.

If you are friendly, organized, and bilingual (English/Spanish), you will verify insurance, assist with forms, collect copayments, answer calls, and help connect patients with financial resources, all while enjoying our Cadillac benefits package.

Qualifications

• High School Diploma or GED required.
• Two+ years in healthcare or customer service preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Greet patients and visitors with friendly, professional assistance.
• Schedule appointments and follow-up visits.
• Register and check in patients in the EHR with accurate information.
• Verify insurance eligibility and connect patients with financial resources.
• Assist patients with forms and other required documentation.
• Collect and post copayments and other payments accurately.
• Answer calls and respond to voicemail, directing to appropriate resources.
• Communicate wait times and alert staff when immediate attention is needed.

Skills

Customer service

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

Mendocino Community Health Centers (MCHC) is seeking a Patient Services Representative to greet patients, schedule appointments, register and check in patients, and maintain accurate information in the EHR.

If you are friendly, organized, and bilingual (English/Spanish), you will verify insurance, assist with forms, collect copayments, answer calls, and help connect patients with financial resources, all while enjoying our Cadillac benefits package.