Bilingual Front Desk & Patient Concierge

Metropolitan Center for Mental Health (MCMH); New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Metropolitan Center for Mental Health (MCMH) is seeking a friendly, detail-oriented receptionist to join our front desk team. You will greet visitors, check them in through the EHR system, collect payments, and help coordinate transportation reimbursements, while maintaining a welcoming, professional environment for all clients and staff.

The ideal candidate communicates clearly in Spanish and English, demonstrates excellent customer service, and collaborates with management to ensure smooth

Qualifications

• Demonstrated commitment to providing excellent customer service.
• Strong communication skills, including verbal and listening.
• Proficiency with telephone and computer systems; familiarity with EHRs and MS Office preferred.
• Maintains professionalism and strong customer focus.
• Excellent organizational skills and ability to handle pressure.

Responsibilities

• Create a welcoming environment; greet visitors, check in patients via EHR, direct appropriately.
• Notify personnel of visitor arrival.
• Process cash and check payments.
• Record transportation reimbursements.
• Maintain security and telecommunications with Office Manager/Director of Operations.
• Inform visitors and direct them using directories.
• Maintain a safe, clean reception area and adhere to procedures.
• Operate house phone and console per manufacturer instructions.
• Document actions and needs; support team continuity.
• Manage mail from adjacent building.
• Open and close facility.

Skills

Customer service

Communication skills

Bilingual Spanish/English

Professionalism

Organizational skills

Pressure handling

Telephone systems

EHR familiarity

Microsoft Office

Education

University/college degree (asset)

Tools

EHRs

Microsoft Office

Job description

Metropolitan Center for Mental Health (MCMH) is seeking a friendly, detail-oriented receptionist to join our front desk team. You will greet visitors, check them in through the EHR system, collect payments, and help coordinate transportation reimbursements, while maintaining a welcoming, professional environment for all clients and staff.

The ideal candidate communicates clearly in Spanish and English, demonstrates excellent customer service, and collaborates with management to ensure smooth