Bilingual Patient Services Concierge

North Carolina Community Health Center Association; High Point (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare organization in High Point is seeking a professional to handle patient interactions and administrative tasks. The role involves greeting patients, updating their information, collecting payments, and supporting medical staff. Ideal candidates should have a high school diploma, strong customer service skills, and proficiency in both English and Spanish. This position is vital for ensuring a smooth patient experience and maintaining efficient office operations.

Qualifications

• Must be proficient in English oral and written communication.
• Bilingual Assistants must also be proficient in Spanish both oral and written.
• Must maintain excellent customer service abilities.

Responsibilities

• Greet and register patients in a polite, prompt manner.
• Verifies and updates patient information.
• Collects co-payments and amounts due, providing receipts.
• Schedules appointments for patients.

Skills

Customer service skills

Bilingual communication (English/Spanish)

Data processing knowledge

Proficiency in Microsoft Excel

Education

High school education with additional specialized courses

Tools

Telephones

Office machinery

Job description

A healthcare organization in High Point is seeking a professional to handle patient interactions and administrative tasks. The role involves greeting patients, updating their information, collecting payments, and supporting medical staff. Ideal candidates should have a high school diploma, strong customer service skills, and proficiency in both English and Spanish. This position is vital for ensuring a smooth patient experience and maintaining efficient office operations.