Bilingual Patient Service Specialist (Day Hours)

Sixteenth Street Community Health Center, Inc.; Milwaukee (WI); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

No nights or weekends

Equal employment opportunity employer

Job summary

Sixteenth Street Community Health Centers in Milwaukee, WI seeks a friendly Call Center Specialist to deliver outstanding patient service, schedule appointments, verify demographics, and support insurance workflows.

You will use the EHR system, verify eligibility, review balances, and route callers to the right support while maintaining calm under pressure and engaging with diverse patients in Spanish and English.

Qualifications

• High school diploma or GED.
• Must have a pleasant attitude which communicates verbally.
• Handle high stress environment.
• Familiarity with computers is helpful.
• Ability to relate well to people from diverse ethnic and cultural backgrounds.
• Bilingual required (Spanish/English).

Responsibilities

• Deliver high quality customer service to all callers.
• Communicate pleasantly and professionally with callers under all circumstances.
• Answer and direct incoming calls through the Call Center efficiently, accurately and per protocols.
• Obtain and/or review all patient demographic information.
• Provide patients with appropriate appointments and/or route to appropriate support.
• Complete new patient registration through direct guarantor/patient contact to obtain required information.
• Update current patient accounts and insurance eligibility using EHR for same day scheduled appointments.
• Utilize web-based application to verify insurance eligibility upon each scheduling occurrence when necessary.
• Review balances and co-pay information.
• Incorporate quality measures and goals into scheduling decisions when assisting callers with appointments.
• Keep current on staff directory, Health Center information and Sixteenth Street events.
• Reception effectively as assigned.
• Use downtime and workload fluctuations effectively.
• Projects as specified by supervisor.

Skills

Bilingual (Spanish/English)

Customer service oriented

Communication skills

Ability to work under high stress

Education

High school diploma or GED

Tools

EHR system

Computer literacy

Job description

Sixteenth Street Community Health Centers in Milwaukee, WI seeks a friendly Call Center Specialist to deliver outstanding patient service, schedule appointments, verify demographics, and support insurance workflows.

You will use the EHR system, verify eligibility, review balances, and route callers to the right support while maintaining calm under pressure and engaging with diverse patients in Spanish and English.