Bilingual Front Desk & Patient Experience Advocate

Sixteenth Street Community Health Centers; Milwaukee (WI); On-site; USD 19,000 - 25,000; Full time

Job summary

Sixteenth Street Community Health Centers is seeking a front desk professional to warmly greet patients and manage check-in/new patient registration. You will handle billing tasks including copays, collect payments, and maintain accurate ledgers, while upholding HIPAA and clinic guidelines.

Bilingual abilities are required to serve diverse Milwaukee communities and support efficient clinic flow. This role emphasizes strong communication, teamwork, and the ability to multi-task in a high-volume

Qualifications

• High school diploma or GED required.
• Friendly, dynamic communicator with ability to multitask.
• Able to relate to people from diverse backgrounds.

Responsibilities

• Greet and direct patients warmly and professionally on arrival.
• Handle front desk duties including check-in and new patient registration.
• Uphold HIPAA and clinic guidelines for patient confidentiality.
• Collect copayments and balances; maintain accurate billing ledgers.
• Inform patients about payment expectations at service time.
• Identify patients needing financial assistance and refer to Financial Services.
• Assist with appointment scheduling and related tasks.
• Help maintain clinic flow by directing patients to exam rooms on time.
• Facilitate completion of patient surveys and questionnaires.
• Advocate for patient access and coordinate provider schedules as needed.
• Maintain patient relations with families and staff; ensure smooth information flow.
• Know Medicare/Medicaid and third-party payer reference materials.
• Notify team to expedite rooming for acutely ill or contagious patients.
• Work EPIC queues per department workflow.
• Provide information to patients seeking services and update them on delays.
• Performs other duties as assigned.

Skills

Bilingual Spanish/English or Hmong/英语

Excellent communication

Multitasking

Customer service orientation

Team collaboration

Education

High school diploma or GED

Tools

EPIC

Computer literacy

Job description

Sixteenth Street Community Health Centers is seeking a front desk professional to warmly greet patients and manage check-in/new patient registration. You will handle billing tasks including copays, collect payments, and maintain accurate ledgers, while upholding HIPAA and clinic guidelines.

Bilingual abilities are required to serve diverse Milwaukee communities and support efficient clinic flow. This role emphasizes strong communication, teamwork, and the ability to multi-task in a high-volume