Bilingual Referral & Authorization Specialist

Sixteenth Street Community Health Centers; Milwaukee (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

Sixteenth Street Community Health Centers in Milwaukee is seeking a patient services representative. The role involves scheduling services, handling authorizations, and supporting patients with insurance processes.

The ideal candidate has at least 1 year of healthcare experience, is bilingual (Spanish/English), and possesses excellent communication and customer service skills. Join a dedicated team focusing on high-quality patient care.

Qualifications

• Minimum of 1 year of work experience in a health care environment.
• Previous referral department employment preferred.
• Medical terminology familiarity required.
• Ability to relate well to people from diverse backgrounds.

Responsibilities

• Review work queues to connect with patients and schedule services.
• Notify providers about ordered services removed according to protocols.
• Provide high-level patient service through problem-solving and documentation.
• Assist in updating patients' demographic and insurance information.

Skills

Excellent oral and written communication skills

Strong customer service skills

Ability to manage multiple tasks

Bilingual (Spanish/English)

Job description

Sixteenth Street Community Health Centers in Milwaukee is seeking a patient services representative. The role involves scheduling services, handling authorizations, and supporting patients with insurance processes.

The ideal candidate has at least 1 year of healthcare experience, is bilingual (Spanish/English), and possesses excellent communication and customer service skills. Join a dedicated team focusing on high-quality patient care.