Bilingual Patient Service Specialist

East Valley Community Health Center Inc.; La Puente (CA); On-site; USD 30,000 - 36,000; Full time

Job summary

East Valley Community Health Center Inc. is seeking a Customer Service Representative - Reception to greet patients and visitors, check in efficiently, and provide courteous service.

You will verify demographics, assist with enrollment into programs, process payments, and ensure accurate data entry in EVCHC’s electronic system. The role requires a high school diploma, 1–2 years in healthcare, and strong bilingual communication in English and Spanish.

Qualifications

• High school diploma or equivalent.
• 1-2 years experience in a healthcare environment.
• Bilingual in English and Spanish with excellent language and communication skills.
• Excellent customer service skills, including good phone manners.

Responsibilities

• Provides exceptional customer service continually to enhance the patient/staff experience.
• Checks patient eligibility and assists patients with enrollment into additional programs, depending upon program qualifications.
• Confirms and updates patient demographic information, insurance information, and any additional required information in East Valley’s electronic management system.
• Takes payments and complies with EVCHC cash handling process as outlined by the Finance Department.
• Obtains required information from patients (i.e. photo I.D., insurance card, Medi-cal, Medicare, and/or Social Security card).
• Assists patients with filling out forms.
• Enter patient information, and scan documents (consent forms, health history forms, etc.).

Skills

Customer service skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

East Valley Community Health Center Inc. is seeking a Customer Service Representative - Reception to greet patients and visitors, check in efficiently, and provide courteous service.

You will verify demographics, assist with enrollment into programs, process payments, and ensure accurate data entry in EVCHC’s electronic system. The role requires a high school diploma, 1–2 years in healthcare, and strong bilingual communication in English and Spanish.