Temp Healthcare Front Desk Associate - Bilingual

East Valley Community Health Center Inc.; Pomona (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Paid time off

Paid holidays

Job summary

East Valley Community Health Center Inc. in Pomona, CA is seeking a Customer Care Support representative to greet patients, verify eligibility, and assist with enrollment into programs while ensuring a courteous check-in experience.

The role requires a high school diploma, 1–2 years in healthcare, and bilingual English/Spanish; strong data entry and Windows skills are a must. This is a full-time, on-site position with competitive benefits.

Qualifications

• High school diploma or equivalent.
• Excellent customer service skills, including good phone manners to care for patients and guests continually.
• 1-2 years experience working in a healthcare environment
• Must possess high-level computer skills, keyboarding basic Windows, and accurate data entry.
• Must be bilingual in English and Spanish with excellent language and communication skills.

Responsibilities

• Temp assignment 1-2 months (with possibility of extension)
• Provides exceptional customer service continually to enhance the patient/staff experience.
• Checks patient eligibility and assists patients with enrollment into additional programs, depending upon program qualifications.
• Confirms and updates patient demographic information, insurance information, and any additional required information in East Valley’s electronic management system.
• Takes payments and complies with EVCHC cash handling process as outlined by the Finance Department.
• Obtains required information from patients (i.e. photo I.D., insurance card, Medi-cal, Medicare, and/or Social Security card).
• Assists patients with filling out forms.
• Enter patient information, and scan documents (consent forms, health history forms, etc.).

Skills

Customer service

Bilingual English/Spanish

Data entry

Windows basics

Education

High school diploma

Job description

East Valley Community Health Center Inc. in Pomona, CA is seeking a Customer Care Support representative to greet patients, verify eligibility, and assist with enrollment into programs while ensuring a courteous check-in experience.

The role requires a high school diploma, 1–2 years in healthcare, and bilingual English/Spanish; strong data entry and Windows skills are a must. This is a full-time, on-site position with competitive benefits.