Bilingual Patient Service Representative

Addison Group; Wilmington (DE); On-site; USD 31,000 - 35,000; Full time

Benefits offered by this job

Make a difference

Supportive team

High-impact environment

Career growth

Job summary

Addison Group is seeking a Bilingual Patient Service Representative in Wilmington, DE to support patients navigating the healthcare system. This patient-facing role handles referrals, authorizations, and communicates with patients to resolve barriers to care.

The position requires a High School Diploma or GED and bilingual Spanish/English. You will work Monday–Friday 8:00 AM–5:00 PM in a community health setting and contribute to a mission-driven team.

Qualifications

• High School Diploma or GED is required.
• Experience in healthcare, insurance, or patient service.
• Bilingual in Spanish/English is required.

Responsibilities

• Handle patient referrals and coordinate with providers.
• Manage prior authorizations for services.
• Communicate with patients by phone to resolve barriers to care.
• Support patients facing challenges such as lack of insurance, transportation, or language barriers.
• Collaborate with internal departments like the enrollment team.
• Track care coordination to ensure follow-through and close the loop on services.

Skills

Bilingual in Spanish/English

Healthcare experience

Education

High School Diploma or GED

Job description

Job Title: Bilingual Patient Service Representative

Location: Wilmington, DE

Industry: Community Health / Healthcare Administration

Pay: $15.00 – $17.00 / Hour (based on experience)

Benefits: The position is eligible for medical, dental, vision, and 401(k)

About Our Client: Community health organization with multiple clinics throughout Delaware.

Job Description: This is a patient-facing, administrative support role focused on helping patients navigate the healthcare system. The Healthcare Coordinator plays a critical role in managing referrals, authorizations, and ensuring patients can follow through on their care plans.

Key Responsibilities

• Handle patient referrals and coordinate with providers
• Manage prior authorizations for services
• Communicate with patients by phone to resolve barriers to care
• Support patients facing challenges such as lack of insurance, transportation, or language barriers
• Collaborate with internal departments like the enrollment team
• Track care coordination to ensure follow-through and "close the loop" on services

Qualifications

• High School Diploma or GED (required)
• Experience in healthcare, insurance, or patient service
• Bilingual in Spanish/English (required)

Additional Details

• Schedule: Monday–Friday, 8:00 AM–5:00 PM
• Dress Code: Business casual

Perks

• Opportunity to make a real difference in your local community
• Work with a supportive, mission-driven team
• Gain experience in a high-impact healthcare environment
• Career growth potential in community health services

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.