Bilingual Patient Service Representative

Addison-Group; Wilmington (DE); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Opportunity to make a real difference 

Work with a supportive, mission-driven

Gain experience in a high-impact 

Career growth potential in community

Job summary

The Addison Group is seeking a Bilingual Patient Service Representative in Wilmington, DE to assist patients navigating the healthcare system. This patient-facing administrative role focuses on referrals, authorizations, and care plan follow-through.

The position requires Spanish/English bilingual skills, a high school diploma, and experience in healthcare or patient service. Typical hours are Monday–Friday 8:00 AM–5:00 PM with medical, dental, vision, and 401(k) benefits.

Qualifications

• Bilingual Spanish/English proficiency required.
• Experience in healthcare, insurance, or patient service preferred.
• Customer service experience in a healthcare setting is a plus.

Responsibilities

• Handle patient referrals and coordinate withProviders
• Manage prior authorizations for services
• Communicate with patients by phone to resolve barriers to care
• Support patients facing insurance, transportation, or language barriers
• Collaborate with enrollment and other internal teams to ensure care continuity
• Track care coordination and ensure follow-through on services

Skills

Bilingual in Spanish/English

Healthcare experience

Customer service

Education

High School Diploma or GED

Job description

Job Title: Bilingual Patient Service Representative

Location: Wilmington, DE

Industry: Community Health / Healthcare Administration

Pay: $15.00 – $17.00 / Hour (based on experience)

Benefits: The position is eligible for medical, dental, vision, and 401(k)

About Our Client:

Community health organization with multiple clinics throughout Delaware.

Job Description:

This is a patient-facing, administrative support role focused on helping patients navigate the healthcare system. The Healthcare Coordinator plays a critical role in managing referrals, authorizations, and ensuring patients can follow through on their care plans.

Key Responsibilities:

• Handle patient referrals and coordinate with providers
• Manage prior authorizations for services
• Communicate with patients by phone to resolve barriers to care
• Support patients facing challenges such as lack of insurance, transportation, or language barriers
• Collaborate with internal departments like the enrollment team
• Track care coordination to ensure follow-through and “close the loop” on services

Qualifications:

• High School Diploma or GED (required)
• Experience in healthcare, insurance, or patient service
• Bilingual in Spanish/English (required)

Additional Details:

• Schedule: Monday–Friday, 8:00 AM–5:00 PM
• Dress Code: Business casual

Perks:

• Opportunity to make a real difference in your local community
• Work with a supportive, mission-driven team
• Gain experience in a high-impact healthcare environment
• Career growth potential in community health services

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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