Patient Services Representative II

Wilmington Community Clinic; California (MO); On-site; USD 26,000 - 37,000; Full time

Job summary

Wilmington Community Clinic is seeking a Patient Services Representative II to perform all front office functions with increasing independence, accuracy and responsibility. You will manage complex administrative tasks, support workflow improvements and oversee front-office EHR and patient communication inbox management to ensure timely patient registration and communication.

Join a long-standing community health center offering comprehensive medical, dental and mental health services.

Qualifications

• High school diploma or equivalent required; Associate’s degree or higher preferred.
• Minimum of two years experience in healthcare front-office or patient services.
• Experience in FQHC or community health center preferred.
• Schedule, register, and verify patient information in the EHR with accuracy.

Responsibilities

• Manage front-office tasks with independence, accuracy and responsibility.
• Register patients, verify demographics, and enter data into the EHR.
• Verify insurance eligibility and benefits prior to visits and resolve discrepancies.
• Coordinate with clinical teams to support efficient patient flow and service delivery.

Skills

Interpersonal skills

Communication skills

EHR proficiency

Organizational skills

Multitasking

Confidentiality

Education

High school diploma

Associate degree or higher

Healthcare Administration

Job description

All Jobs > Patient Services Representative II

Have you ever wanted to be a part of something bigger? Have you ever wanted to make a difference? At Wilmington Community Clinic, here you can. WCC provides quality, non-discriminatory primary care, mental health, dental and women’s health services to improve the health and well-being of all served – regardless of their ability to pay. We have served patients in and around Wilmington and Los Angeles for over 40 years. Our multi-generational impact makes us proud of the services we provide, and we put patient care front and center - it's The Wilmington Way!

Position Summary

The Patient Services Representative II performs all Front Office functions with increased independence, accuracy and responsibility. This role manages more complex administrative tasks, supports workflow improvements and oversees front-office EHR & Patient Communication Application inbox management to ensure timely and accurate patient registration and communication.

Compensation and Benefits

The compensation for this position is $23.00 hourly. WCC offers competitive salary and benefits including medical, dental and vision health insurance plans, 10 vacation days for first year employees, 12 paid holidays, sick leave, life insurance, a retirement plan, and an employee assistance program.

Education and Experience

• High school diploma or equivalent required; Associate’s degree or higher in Healthcare Administration or related field preferred.
• Minimum of two-years experience in healthcare front-office or patient services role.
• Previous experience in a FQHC or community health center, preferred.
• Schedule, reschedule, and cancel appointments in accordance with clinic scheduling guidelines, maximizing provider availability and reducing patient wait times.
• Register patients and verify demographic information, ensuring accurate and complete data entry into the EHR.
• Identify and resolve basic scheduling conflicts and communicate changes to patients in a timely and professional manner.
• Greet and welcome all patients and visitors, providing a warm, courteous, and professional first impression of the clinic.
• Assist patients with program eligibility, including screening and enrollment in coverage programs, and help them navigate available resources.
• Respond to phone calls, emails, and other inquiries, providing accurate information regarding appointments, services, and clinic procedures.
• Enter patient information accurately and promptly into the EHR and related systems to support smooth clinical workflows.
• Maintain strict confidentiality of all patient records, ensuring compliance with HIPAA and organizational privacy standards.
• Collect, scan, and upload required documents into the EHR and assist patients with completing forms.
• Serve as a liaison between patients and healthcare staff, helping address concerns and ensuring patients receive appropriate support.
• Coordinate with clinical and administrative teams to support efficient patient flow and seamless service delivery.
• Adhere to all clinic policies, procedures, and regulatory requirements to ensure high-quality patient service.
• Verify insurance eligibility and benefits prior to scheduled visits; resolving insurance discrepancies prior to the visit and updating financial information in the EHR.
• Monitor and manage the front-office EHR inbox, ensuring timely routing, follow-up, and completion of messages, forms, and patient requests.
• Monitor and manage the front-office communication application inbox (ie., CareMessage), ensuring timely routing, follow-up, and completion of messages, and patient requests.
• Identify workflow issues or delays related to scheduling, registration, insurance verification, and patient flow; recommend process improvements to enhance efficiency and patient experience.
• Assist with implementation of updated procedures, providing feedback and supporting consistency across front-office operations.
• Provide advanced support for patient inquiries related to insurance, financial assistance, billing processes, and clinic services.
• Train and support onboarding of Level I staff as directed by the Clinic Manager.
• Serve as a point of escalation for complex scheduling issues, insurance questions, or front-office operational challenges.
• Maintain a high level of accuracy in registration, documentation, and financial workflows to support clean claims and reduce errors.
• Perform other duties as assigned, supporting overall clinic operations.

Skills

• Strong interpersonal and communication skills, with the ability to interact professionally with patients, healthcare providers, and team members.
• Demonstrated proficiency in using electronic health records (EHR) systems and other relevant software applications.
• Excellent organizational and multitasking abilities, with attention to detail and accuracy.
• Ability to handle sensitive information with discretion and maintain patient confidentiality.
• Ability to work in fast-paced environment and handle multiple tasks.