Bilingual Patient Service Rep - Diagnostics (Bronx)

Urban Health Plan; New York (NY); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Family health insurance

Dental coverage

Vision coverage

Prescription coverage

Life insurance

401(k) plan

Paid time off

Flexible spending accounts

Entertainment discounts

Employee assistance program

Fitness discounts

Job summary

Urban Health Plan is seeking a bilingual Patient Service Representative for the Diagnostics Department in the Bronx. The role greets patients, registers them, verifies insurance, and coordinates appointments to ensure smooth operations and a positive patient experience.

The ideal candidate will have a High School Diploma and 1–2 years of clerical experience, with excellent communication and phone etiquette.

Qualifications

• Bilingual Spanish/English is required.
• High School Diploma required.
• 1–2 years of clerical/administrative experience preferred, ideally in health care.
• Excellent communication and patient-focused service.
• Strong phone etiquette and standard office procedures.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Greet patients and identify their needs.
• Answer calls and direct to appropriate staff.
• Verify insurance information through managed care website.
• Register patients and update demographic information.
• Schedule and reschedule appointments.
• Maintain charts and provide department support.

Skills

Bilingual Spanish/English

Excellent communication

Phone etiquette

Adaptable to fast-paced environment

Education

High School Diploma

Job description

Urban Health Plan is seeking a bilingual Patient Service Representative for the Diagnostics Department in the Bronx. The role greets patients, registers them, verifies insurance, and coordinates appointments to ensure smooth operations and a positive patient experience.

The ideal candidate will have a High School Diploma and 1–2 years of clerical experience, with excellent communication and phone etiquette.