Bilingual Patient Service Rep - Diagnostics (Bronx)

Urban-Health-Plan,-Inc; New York (NY); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Fully funded health insurance

Family health plan 73.5% funded

Dental, Vision, Prescription

$50,000 term life Insurance

401(k) retirement savings with 3% EMP

Paid time off including vacation, sick

Flexible Spending Accounts

Entertainment Discounts

Employee Assistance Program

Fitness Discounts

Job summary

Urban Health Plan seeks a bilingual (Spanish/English) Patient Service Representative to support the Diagnostics Department at El Nuevo San Juan. The role greets and registers patients, verifies information, schedules appointments, and provides compassionate, patient-centered service.

Qualifications include a High School Diploma and 1–2 years clerical experience, with strong communication and phone etiquette. The schedule is full-time, onsite, with a 40-hour work week and rotating Saturdays.

Qualifications

• High School Diploma required.
• 1–2 years of clerical/administrative experience preferred, ideally in health care.
• Bilingual Spanish/English is required.
• Excellent communication skills for patient interactions.
• Understanding of phone etiquette and standard office procedures.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Greet patients and identify their needs.
• Answer calls and direct to appropriate staff.
• Verify insurance information through managed care website.
• Answer incoming calls and take messages for providers.
• Register patients and update demographic information.
• Schedule and reschedule appointments.

Skills

Bilingual Spanish/English

Excellent communication

Phone etiquette

Thrives in fast-paced environment

Education

High School Diploma

Job description

Urban Health Plan seeks a bilingual (Spanish/English) Patient Service Representative to support the Diagnostics Department at El Nuevo San Juan. The role greets and registers patients, verifies information, schedules appointments, and provides compassionate, patient-centered service.

Qualifications include a High School Diploma and 1–2 years clerical experience, with strong communication and phone etiquette. The schedule is full-time, onsite, with a 40-hour work week and rotating Saturdays.