Bilingual Patient Scheduling Specialist

USA CLINIC SL; Northbrook (IL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Retirement Plan

Paid time off

Job summary

USA Clinics Group in Northbrook, IL is seeking a Patient Scheduling Coordinator to connect patients with essential medical care. You will engage with potential and existing patients, overcome objections, and confidently schedule appointments in a fast-paced, target-driven setting.

We provide comprehensive training; no medical experience is required. This full-time role offers stability, growth, and opportunities to impact patient care while working with a mission-driven team.

Qualifications

• 1+ year of call center or customer service experience.
• Medical industry experience preferred.
• Able to follow scripts and maintain compliance.

Responsibilities

• Handle inbound and outbound calls in a high-volume environment.
• Present a positive, professional, energetic approach to patients.
• Meet and exceed KPIs related to scheduling and retention.
• Educate patients on services, benefits, and appointment details.
• Proactively follow up with patients to ensure continued care and attendance.
• Resolve patient concerns with high levels of customer service.
• Accurately enter patient information and schedule appointments in the system.
• Work with the team to drive patient engagement and retention.
• Adhere to scripts, decision trees, and compliance protocols.
• Additional duties as required.

Skills

Customer engagement

Retention experience

Strong communication

Data entry

MS Word/Excel

Tools

CRM software

Call center systems

Job description

USA Clinics Group in Northbrook, IL is seeking a Patient Scheduling Coordinator to connect patients with essential medical care. You will engage with potential and existing patients, overcome objections, and confidently schedule appointments in a fast-paced, target-driven setting.

We provide comprehensive training; no medical experience is required. This full-time role offers stability, growth, and opportunities to impact patient care while working with a mission-driven team.