Bilingual Patient Scheduler & Intake (Hybrid Remote)

Children's Healthcare of Atlanta Cardiology; Atlanta (GA); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Children's Cardiology, a subsidiary of Children's Healthcare of Atlanta, is seeking an Intake Coordinator to be the primary contact and administrator for new and established patients. You will coordinate scheduling, respond to inquiries, and liaise with multiple departments to improve the patient experience.

After in-person training, you may work remotely in compliance with company remote-work requirements; in-person events and team activities occur periodically to support collaboration.

Qualifications

• High school diploma or GED required; associate's degree preferred.
• Healthcare experience with medical terminology preferred.
• 2-3 years in a healthcare call center environment required; scheduling experience preferred.
• EMR or Epic experience preferred.
• Strong oral and written communication skills required.
• Proficient computer skills with high accuracy.

Responsibilities

• Provide superior customer service by listening and communicating professionally on every call.
• Handle high volume of incoming calls (40-60 calls/day) through inbound ACD for appointments and inquiries.
• Schedule patient appointments for designated departments and resolve discrepancies with doctors' offices.
• Transfer and route calls to triage nursing, physicians, financial assistance and other departments as needed.
• Collect/confirm patient demographics and insurance information; enter into scheduling system accurately.
• Provide accurate information to patients regarding appointments, preparations, and arrival times; respond to questions.
• Page on-call physicians with consult information and maintain documentation.
• Monitor physician and clinic schedules daily.
• Maintain current insurance authorization knowledge and referrals; follow procedures to involve appropriate departments.
• Meet departmental and weekly/monthly goals as assigned.
• May prepare outgoing mail for New Patient Packets.

Skills

Call center

Communication

Data entry

Scheduling

Customer service

Education

High school diploma or GED

Associate's degree preferred

Tools

Epic EMR

Job description

Children's Cardiology, a subsidiary of Children's Healthcare of Atlanta, is seeking an Intake Coordinator to be the primary contact and administrator for new and established patients. You will coordinate scheduling, respond to inquiries, and liaise with multiple departments to improve the patient experience.

After in-person training, you may work remotely in compliance with company remote-work requirements; in-person events and team activities occur periodically to support collaboration.