Patient Access Specialist – Flexible Scheduling

Children’s Healthcare of Atlanta; Center (AL); On-site; USD 36,000 - 52,000; Part time

Job summary

Children’s Healthcare of Atlanta is seeking a Patient Access specialist to support registration, scheduling, and billing processes across multiple locations. You will collect demographic and financial information, verify insurance details, and coordinate with clinical and administrative teams to ensure smooth patient flow.

The role requires the ability to multitask, strong communication skills, and willingness to work a flexible schedule including nights and weekends.

Qualifications

• High school diploma or equivalent is required.
• 1 year of healthcare or related clerical, accounting, or customer service experience.
• Bachelor’s degree or equivalent education may be considered in lieu of experience.
• College degree is preferred.
• 1 year of experience in registration is preferred.
• Certified Patient Account Representative (CPAR) or Certified Healthcare Access Associate (CHAA) is preferred.
• Experience using patient registration systems, insurance verification systems, and Medicaid portals is preferred.

Responsibilities

• Communicates with patients, families, physicians, clinical staff, and insurance companies to obtain information and insurance verification to ensure quality patient care and payment of hospital accounts.
• Interviews patients and families to obtain complete and accurate demographic and financial information and ensures all necessary questionnaires and forms are completed according to pre-determined requirements by government or regulatory agencies.
• Enters data into system for registration, billing, patient tracking, charge capture, and reconciliation in a fast, efficient way to minimize patient wait times.
• Verifies insurance coverage and/or validates authorizations if applicable.
• Explains regulatory financial requirements to patient or responsible party and collects/posts deposits or deductible amounts as required.
• Assists Patient Accounting by capturing accurate and compliant data elements to produce clean claims, preventing denials and delayed payments.
• Ensures wait time communication occurs by updating schedulers and patient information tools as appropriate.
• Initiates and executes daily medical record maintenance while maintaining patient confidentiality.
• Provides release of medical information as required.
• Schedules patient appointments when needed and coordinates all aspects of scheduling.
• Coordinates subpoena process between court system, Child Protection Center, and legal department.

Skills

Medical terminology

Microsoft Windows

Verbal/written communication

multitask

Education

High school diploma

College degree

CPAR/CHAA (preferred)

Tools

Patient registration systems

Insurance verification systems

Medicaid portals

Job description

Children’s Healthcare of Atlanta is seeking a Patient Access specialist to support registration, scheduling, and billing processes across multiple locations. You will collect demographic and financial information, verify insurance details, and coordinate with clinical and administrative teams to ensure smooth patient flow.

The role requires the ability to multitask, strong communication skills, and willingness to work a flexible schedule including nights and weekends.