Bilingual Patient Scheduling Coordinator

Children's Healthcare of Atlanta Cardiology; Atlanta (GA); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Children's Cardiology, a subsidiary of Children's Healthcare of Atlanta, is seeking an Intake Coordinator to be the primary contact and administrator for new and established patients. You will coordinate scheduling, respond to inquiries, and liaise with multiple departments to improve the patient experience.

After in-person training, you may work remotely in compliance with company remote-work requirements; in-person events and team activities occur periodically to support collaboration.

Qualifications

• High school diploma or GED required; associate's degree preferred.
• Healthcare experience with medical terminology preferred.
• 2-3 years in a healthcare call center environment required; scheduling experience preferred.
• EMR or Epic experience preferred.
• Strong oral and written communication skills required.
• Proficient computer skills with high accuracy.

Responsibilities

• Provide superior customer service by listening and communicating professionally on every call.
• Handle high volume of incoming calls (40-60 calls/day) through inbound ACD for appointments and inquiries.
• Schedule patient appointments for designated departments and resolve discrepancies with doctors' offices.
• Transfer and route calls to triage nursing, physicians, financial assistance and other departments as needed.
• Collect/confirm patient demographics and insurance information; enter into scheduling system accurately.
• Provide accurate information to patients regarding appointments, preparations, and arrival times; respond to questions.
• Page on-call physicians with consult information and maintain documentation.
• Monitor physician and clinic schedules daily.
• Maintain current insurance authorization knowledge and referrals; follow procedures to involve appropriate departments.
• Meet departmental and weekly/monthly goals as assigned.
• May prepare outgoing mail for New Patient Packets.

Skills

Call center

Communication

Data entry

Scheduling

Customer service

Education

High school diploma or GED

Associate's degree preferred

Tools

Epic EMR

Job description

Qualified Interpreter:

After completion of training, employees who pass a company approved Qualified Interpreter exam are eligible to receive additional pay. Employees must keep the certification active to receive the additional pay.

Hybrid Remote:

Intake Coordinator will receive 4-6 weeks of in-person training at the corporate office, then have the opportunity to work remotely (following remote work requirements). In-person events, meetings and team building offered periodically.

Children's Cardiology, a subsidiary of Children's Healthcare of Atlanta, is comprised of more than 60 pediatric cardiologists providing comprehensive services for patients from before birth to age 21 who have acquired or congenital heart disease. The Intake Coordinator enhances the patient experience by serving as the primary point of contact and administrative intake coordinator for new/established patients and/or family members. This position supports the overall care coordination for patients, serving as their primary point of contact for all customer service, administrative and scheduling needs. They act as the liaison for the patient and family, working with both administrative and clinical staff from multiple departments to improve the patient's overall experience with Children's Cardiology.

Minimum Qualifications

• High school diploma or GED equivalent required; Associate's degree preferred.
• Must have healthcare experience including understanding of medical terminology; Medical Assistant preferred.
• Minimum 2-3 years of experience in an ACD Healthcare call center environment required; scheduling experience preferred.
• EMR or Epic experience preferred.
• Proven strong oral and written communication skills required.
• Proficient computer skills with a high degree of accuracy required.
• Demonstrated excellent customer service skills, good judgement and problem-solving ability.

Essential Job Duties And Responsibilities

• Provide superior customer service by listening, communicating professionally and effectively on every call.
• Handle high volume of incoming calls (40-60 calls per day) through inbound ACD for appointment requests, directions and multiple inquiries.
• Schedules patient appointment for designated departments to include medical procedure directives from faxes, phone or other instructions and contacts doctor's offices to resolve discrepancies.
• Appropriately transfer and route calls to triage nursing, physicians, financial assistance and other personnel or departments.
• Collect and/or confirm patient demographics and insurance information as required and accurately enter data into department's scheduling system.
• Provide accurate, detailed information to patients regarding appointment preparations, time of patient scheduled arrival, and any other directional information needed. Takes appropriate action in responding to patient questions.
• Page on-call physicians with consult information and maintain documentation.
• Monitor physician and clinic schedules daily.
• Maintain current insurance authorization knowledge and referral needs. Follows company procedures to involve the appropriate departments for assistance.
• Meet departmental goals and weekly and monthly individual goals as assigned.
• May prepare outgoing mail correspondence (New Patient Packets) for new patients.
• Perform other administrative duties as assigned.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any protected category.

As a part of the recruiting and new hire process with Children's Cardiology, employment history will be verified and ANY false statements, omissions or misrepresentations of your application or resume will result in not being hired by the company.