Scheduler

10 Children's Healthcare of Atlanta, Inc.; Adamsville (TN); On-site; USD 38,000 - 46,000; Full time

Job summary

Children’s Healthcare of Atlanta is seeking a Scheduling Coordinator to manage daily patient appointment scheduling for medical procedures in a fast-paced hospital setting.

You will interact with physicians, diagnostic staff, office staff, and families, enter demographic data, confirm insurance information, and coordinate with departments to ensure authorizations and a smooth schedule.

Qualifications

• Experience with scheduling in a healthcare setting preferred.
• Knowledge of medical terminology is a plus.
• Fluency in Spanish or another language is desirable.

Responsibilities

• Schedule patient appointments for medical procedures and coordinate with doctors’ offices.
• Enter patient demographics and insurance information into the scheduling system.
• Coordinate with departments to ensure authorization and conflict resolution.
• Provide quality customer service and support a safe patient environment.

Skills

Word processing

Stress management

Written communication

Organizational skills

Independence at work

Customer service

Spanish language

Education

High school diploma

Tools

Scheduling software

Job description

Work Shift Day Work Day(s) Monday-Friday Shift Start Time 8:30 AM Shift End Time 5:00 PM

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Coordinates daily scheduling of patient appointments for medical procedures in a timely and efficient manner. Interacts extensively with physicians/diagnostic staff, office staff, and patients via phone, fax, and email, ensuring accurate and effective scheduling of appointments for needed medical procedures. Independently and accurately handles a wide range of scheduling duties in a fast-paced environment. Works collaboratively with team members to provide quality service to proactively support efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.

Experience

Experience in using computers with a high degree of accuracy. Successful completion of a course in medical terminology or equivalent experience.

Preferred Qualifications

One year of experience in clinical scheduling or an assigned clinical discipline or completion of an externship program approved by Children’s. For Radiology, experience in a clinical or healthcare setting.

Education

High school diploma or equivalent.

Certification Summary

No professional certifications required.

Knowledge, Skills, and Abilities

• Ability to word process accurately
• Able to handle stressful work situations and conflicts with professionalism
• Ability to communicate effectively both orally and in writing
• Excellent organizational skills
• Ability to work effectively without direct supervision and follow standard procedures
• Excellent customer service skills
• Fluency in Spanish or other language

Job Responsibilities

Schedules patient appointments for medical procedures/cases for designated department, including medical procedure directives from faxes, phone, or other instructions, and contacts doctors' offices to resolve discrepancies. Coordinates all aspects of procedure scheduling and understands guidelines for each scheduled procedure. Collects and/or confirms patient demographic/insurance information as required and enters data accurately into the department’s scheduling system. Stays aware of insurance authorization needs and follows department policies on establishing appointments that do not have confirmed authorizations. May coordinate all aspects of medical procedure scheduling for specific modalities in accordance with hospital policy for patient gestational and chronological age, including coordination with doctor's office, house supervisor, department nursing staff, and other departmental schedulers. Confirms schedule with doctor’s offices, including time of procedure and communicates and resolves any conflict about daily schedule(s). Communicates clearly to doctors' offices and parents any instructions related to appointments. Utilizes computerized scheduling system and electronic order management functions and capabilities (may be required to use computerized scheduling system to maximize efficiency of block scheduling, e.g., typing, data entry, alpha/numeric filing, and computer skills). Assists in identification of ways to improve scheduling process. Completes quality assurance for all scheduled patients. May precept for orientation and training of all newly hired schedulers in standard procedures, quality control, quality assurance, and continuous quality improvement programs.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

3571 Martin Luther King Jr Dr SW

Job Family Patient Access

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow. With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report. Children’s has been recognized as a Fortune100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.

Compensation and Benefits

We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.

Connect to our mission of making kids better today and healthier tomorrow.

Have questions about the recruitment process? Check out What to Expect. https://careers.choa.org/lp/What%20to%20Expect/2895392d3ba166e6/?locale=en_US