Pediatric Scheduling Coordinator - Bilingual Spanish

Children's Rehabilitation Institute TeletonUSA; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Children's Rehabilitation Institute TeletonUSA is seeking a Scheduling Specialist to organize daily pediatric appointments in alignment with treatment plans. The role requires empathetic, customer-focused communication in a fast-paced setting, with responsibilities spanning demographic verification, insurance checks, scheduling, and patient inquiries.

The ideal candidate has at least 3 years in customer service within healthcare, strong computing skills, and proficiency with scheduling systems.

Qualifications

• High school diploma or GED.
• Minimum of 3 years of customer service and/or prior experience in medical or hospital setting.
• Excellent computer skills, including health care databases, scheduling software, Outlook and messaging services.
• Bilingual in Spanish is required.

Responsibilities

• Verify patient/family demographic information and enter into the electronic health record.
• Confirm insurance is verified prior to appointments.
• Perform admin duties: calls, filing, scheduling, and follow-ups.
• Answer, investigate, and direct patient inquiries to medical staff.
• Protect patient information following HIPAA and policies.
• Schedule patient appointments and ensure adherence to rules.

Skills

Customer service

Communication skills

Empathy

Bilingual Spanish

Multi-tasking

Education

High school diploma or GED

Tools

Health care patient databases

Patient scheduling software

Microsoft Outlook

Job description

Children's Rehabilitation Institute TeletonUSA is seeking a Scheduling Specialist to organize daily pediatric appointments in alignment with treatment plans. The role requires empathetic, customer-focused communication in a fast-paced setting, with responsibilities spanning demographic verification, insurance checks, scheduling, and patient inquiries.

The ideal candidate has at least 3 years in customer service within healthcare, strong computing skills, and proficiency with scheduling systems.