Bilingual Patient Registration Specialist

Wakemed; Raleigh (NC); On-site; USD 32,000 - 40,000; Full time

Job summary

WakeMed in Raleigh, North Carolina is seeking a bilingual Patient Registration Representative to be the friendly first face patients see when they arrive for care. You will welcome patients, check them in, collect copays, and support scheduling and checkout processes in a fast-paced healthcare setting.

The role emphasizes strong English and Spanish communication, customer service excellence, and accuracy in entering demographic and insurance information to create a smooth patient experience.

Qualifications

• Fluent in written and spoken English and Spanish.
• Experience in a fast-paced healthcare environment preferred.
• Able to stay organized and accurate while managing multiple tasks.

Responsibilities

• Welcome patients and families, check them in for appointments, and provide outstanding customer service.
• Register patients by accurately entering demographic, insurance, and other required information.
• Collect copays and point-of-service payments and assist with checkout processes.
• Schedule and coordinate follow-up appointments, procedures, and services as needed.
• Provide basic interpretation support and assist with communication in both English and Spanish.

Skills

Bilingual English/Spanish

Customer service

Communication

Problem-solving

Education

High School Diploma or Equivalent

Job description

WakeMed in Raleigh, North Carolina is seeking a bilingual Patient Registration Representative to be the friendly first face patients see when they arrive for care. You will welcome patients, check them in, collect copays, and support scheduling and checkout processes in a fast-paced healthcare setting.

The role emphasizes strong English and Spanish communication, customer service excellence, and accuracy in entering demographic and insurance information to create a smooth patient experience.