Bilingual Patient Intake Coordinator (Spanish/English)

Amazing Home Care, LLC; New York (NY); On-site; USD 38,000 - 44,000; Full time

Benefits offered by this job

Health insurance options

Professional development

Growth opportunities

Job summary

Amazing Home Care Inc. is seeking a dedicated Bilingual Patient Intake Coordinator for our Bronx location. You will facilitate enrollment for individuals seeking home care services and manage an intake workflow from documentation through onboarding.

The role requires fluency in English and Spanish, experience in intake for home care, strong organization and communication skills, and the ability to work independently plus collaboratively. Health insurance and growth opportunities are included.

Qualifications

• Fluency in English and Spanish (written and spoken).
• Experience in intake or onboarding for home care clients.
• Strong organizational and interpersonal skills.
• Proficiency with basic computer applications; Salesforce a plus.

Responsibilities

• Explain program benefits and conduct eligibility reviews for Medicaid and managed long-term care.
• Handle 40–50 patient intake cases and convert 30+ monthly calls to qualified leads.
• Coordinate intake process and gather necessary documentation.
• Collaborate with healthcare professionals, caregivers and clients to onboard smoothly.
• Maintain confidential records of all intake activities and participant information.
• Provide excellent customer service and educate clients on program guidelines throughout intake.

Skills

Bilingual English/Spanish

Intake experience

Organizational skills

Communication skills

Teamwork / Collaboration

Salesforce (a plus)

Tools

Salesforce

Job description

We are currently seeking a dedicated and Bilingual (Spanish/English) Patient Intake Coordinator to join our team at our Bronx location. As a Patient Intake Coordinator, you will play a crucial role in facilitating the enrollment process for individuals seeking home care services.

Responsibilities

• Explain program benefits, and conduct initial eligibility (Medicaid and Managed Long-Term Care) reviews and screenings for individuals interested in participating for home care services.
• Conduct outbound calls to an assigned census of 40-50 active patient cases and answer incoming calls with a goal of 30+ monthly conversations converted into qualified leads.
• Coordinate and manage the intake process, including gathering necessary documentation and information.
• Collaborate with healthcare professionals, caregivers, and clients to ensure smooth onboarding and enrollment procedures.
• Maintain accurate and confidential records of all intake activities and participant information.
• Provide exceptional customer service by educating clients and caregivers on program guidelines and procedures and addressing inquiries, and concerns, throughout the intake process.

Requirements

• Fluency in both English and Spanish (written and verbal) is essential.
• Experience in a similar role in Intake or Onboarding home care clients.
• Strong organizational skills with attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team-oriented environment.
• Proficiency in basic computer applications, (Salesforce a plus) and data entry.

Benefits

• Competitive yearly salary within the range of $37,500 - $44,000, based on experience and qualifications.
• Opportunities for professional development and growth within the organization.
• Comprehensive benefits package including health insurance options.
• Supportive work environment dedicated to making a positive impact on the community.

About Amazing Home Care Inc.:

Amazing Home Care is a leading provider of quality home care services dedicated to enhancing the lives of individuals through personalized and compassionate care. We are committed to fostering an environment that values diversity, professionalism, and excellence in delivering support to our clients and their families.