Intake Coordinator - Bilingual - English/Spanish - Bayside (Queens)

Xtreme Care; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Xtreme Care in New York is seeking an intake coordinator to streamline referrals, coordinate care with the team and referral sources, and maintain strong client relationships.

The role requires handling intake data, insurance verifications, admissions paperwork, and scheduling, with emphasis on accurate documentation and responsive communication. Proactive problem solving and on-time delivery are essential.

Qualifications

• Minimum two years in patient intake or medical office administration.
• High school diploma or GED required.
• Home care experience preferred.
• Bilingual English/Spanish required.
• Strong multitasking and organizational abilities.
• Excellent verbal and written communication.
• Proficient in Excel and Word.

Responsibilities

• Manage all aspects of the intake process.
• Process referrals and intake data.
• Verify insurance and obtain authorizations.
• Review client information to determine home care needs.
• Complete admissions paperwork and enter digitally.
• Verify insurance coverage and benefits for patients.
• Schedule consultations, tests, and procedures.
• Handle phone and email inquiries.
• Address patient complaints or concerns.
• Perform clerical tasks such as filing, copying and faxing.
• Prepare and maintain patient charts.
• Comply with facility regulations and policies.
• Perform other duties as required.

Skills

Multitasking

Bilingual English/Spanish

On-call rotation

Excel

Word

Verbal communication

Written communication

Interpersonal skills

Time management

Attention to detail

Analytical thinking

Problem solving

Education

High school diploma or GED

Some college or bachelor's degree preferred

Two years in medical office/ intake experience

Home Care experience preferred

Tools

Excel

Word

Job description

POSITION SUMMARY:

The intake coordinator facilitates the intake referral process as well as coordinates care with the team and referral source. This position maintains positive relationships with clients to respond to their requests and concerns.

RESPONSIBLITIES:

Responsible for managing all aspects of the intake process.

• Processes all referrals and intake data
• Managing insurance verification and authorization process
• Receives case referrals and reviews client information to determine home care needs.
• Completing all admissions paperwork and entering it digitally.
• Verifying medical insurance coverage and benefits for each patient.
• Scheduling appointments for consultations, tests, and procedures.
• Answering phone and email inquiries.
• Addressing any patient complaints or concerns.
• Performing clerical work, such as filing, copying, and faxing.
• Preparing and maintaining patient charts.
• Complying with the regulations and policies of the facility.
• Performs other duties as required.

REQUIRED SKILLS/ABILITIES:

• Ability to multitask
• Must be bilingual in English/Spanish
• Ability to rotates on call with other administrative staff, both weekly and weekends.
• Proficient in Excel and Word
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skill

PHYSICAL REQUIRMENTS:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to carry, lift, push or pull at least 20lbs

EDUCATION & EXPERIENCE:

• At least one year Home Care experience preferred
• High school diploma or GED
• Some college or bachelor's degree preferred
• A minimum of two years' experience in patient intake or medical office administration preferred

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.