Intake Coordinator

Hamaspik Care; New York (NY); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Flexible spending account

Life insurance

Paid time off

Paid holidays

Paid training

Job summary

Hamaspik HomeCare is seeking a bilingual Intake Coordinator to support English-Spanish-speaking clients in New York. The role requires 3–5 years in homecare intake and coordination, with a focus on accurate documentation, service eligibility, and compassionate client communication.

You will coordinate intake, gather client information, and collaborate with nursing staff to initiate care and ongoing coordination. A strong emphasis on regulatory compliance and client-centered service is essential.

Qualifications

• 3–5 years of homecare intake/coordination experience.
• Fluency in English and Spanish required.
• Familiarity with homecare intake procedures and documentation.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication.
• Experience with HRA/CASA a plus.

Responsibilities

• Serve as the primary contact for prospective clients and families, providing information about services, policies, and procedures.
• Coordinate the intake process, gathering and reviewing client information to determine service needs and eligibility.
• Collect and maintain accurate client records, including medical information, insurance details, consent forms, and other required documentation.
• Coordinate with clients, families, nursing staff, and other internal teams to facilitate timely service initiation and ongoing care coordination.
• Assist existing clients with applications for additional services when eligible.
• Refer clients to appropriate social service agencies or community resources when additional support is needed.
• Build and maintain strong relationships with clients, families, and other stakeholders through clear, empathetic, and professional communication.
• Ensure compliance with applicable regulatory requirements, documentation standards, and confidentiality policies.
• Participate in team meetings and ongoing training to remain current on homecare procedures and regulatory updates.

Skills

Bilingual English-Spanish

Communication

Organization

Job description

Bilingual Intake Coordinator (English-Spanish)

$30–$36 per hour

Job Description

Hamaspik Homecare is seeking a bilingual Intake Coordinator with 3–5 years of homecare intake and coordination experience. The ideal candidate has a strong understanding of the homecare intake process, excellent organizational and communication skills, and a commitment to providing compassionate, responsive service to clients and their families.

Key Responsibilities

• Serve as the primary point of contact for prospective clients and their families, providing information about services, policies, and procedures.
• Coordinate the intake process, gathering and reviewing client information to determine service needs and eligibility.
• Collect and maintain accurate client records, including medical information, insurance details, consent forms, and other required documentation.
• Coordinate with clients, families, nursing staff, and other internal teams to facilitate timely service initiation and ongoing care coordination.
• Assist existing clients with applications for additional services when eligible.
• Refer clients to appropriate social service agencies or community resources when additional support is needed.
• Build and maintain strong relationships with clients, families, and other stakeholders through clear, empathetic, and professional communication.
• Ensure compliance with applicable regulatory requirements, documentation standards, and confidentiality policies.
• Participate in team meetings and ongoing training to remain current on homecare procedures and regulatory updates.

Qualifications

• Fluency in both Spanish and English.
• 3–5 years of experience in homecare intake, preferably with client coordination responsibilities.
• Familiarity with homecare services, intake procedures, and related documentation requirements.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities while maintaining a high level of accuracy and customer service.
• Experience with HRA/CASA a plus

Why Join Us?

We offer a supportive, collaborative work environment where employees are valued and have the opportunity to make a meaningful impact supporting caregivers and patients.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Flexible spending account
• Life insurance
• Paid time off
• Paid holidays
• Paid training

About us:

Hamaspik HomeCare provides a variety of homecare services in the comfort of the patients’ homes. From the shores of Long Island to the Catskills Region, Hamaspik HomeCare has garnered an impressive reputation as the homecare agency of choice. Licensed by the NYS Department of Health and accredited by the Joint Commission, Hamaspik HomeCare has become known for its legendary support and extraordinary caring. As a member of NYSHA, we are an integral part of its aim to provide health and human service assistance to all New Yorkers.