Intake Coordinator - Bilingual in Spanish

Hamaspik Care; New York (NY); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Flexible spending account

Life insurance

Paid time off

Paid holidays

Paid training

Job summary

Hamaspik HomeCare is seeking a bilingual Intake Coordinator (English–Spanish) with 3–5 years of homecare intake and coordination experience. You will be the primary contact for prospective clients, gather and review information to determine service needs and eligibility, and ensure accurate records for timely service initiation.

You will collaborate with clients, families, nursing staff, and internal teams to support ongoing care coordination, assist with service applications, and refer to

Qualifications

• Fluency in both English and Spanish.
• 3–5 years of experience in homecare intake, preferably with client coordination responsibilities.
• Familiarity with homecare services, intake procedures, and related documentation requirements.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities while maintaining accuracy and customer service.
• Experience with HRA/CASA is a plus.

Responsibilities

• Serve as the primary point of contact for prospective clients and their families, providing information about services, policies, and procedures.
• Coordinate the intake process, gathering and reviewing client information to determine service needs and eligibility.
• Collect and maintain accurate client records, including medical information, insurance details, consent forms, and other required documentation.
• Coordinate with clients, families, nursing staff, and other internal teams to facilitate timely service initiation and ongoing care coordination.
• Assist existing clients with applications for additional services when eligible.
• Refer clients to appropriate social service agencies or community resources when additional support is needed.
• Build and maintain strong relationships with clients, families, and other stakeholders through clear, empathetic, and professional communication.
• Ensure compliance with applicable regulatory requirements, documentation standards, and confidentiality policies.
• Participate in team meetings and ongoing training to remain current on homecare procedures and regulatory updates.

Job description

Bilingual Intake Coordinator (English-Spanish)

$30–$36 per hour

Job Description

Hamaspik Homecare is seeking a bilingual Intake Coordinator with 3–5 years of homecare intake and coordination experience. The ideal candidate has a strong understanding of the homecare intake process, excellent organizational and communication skills, and a commitment to providing compassionate, responsive service to clients and their families.

Key Responsibilities

• Serve as the primary point of contact for prospective clients and their families, providing information about services, policies, and procedures.
• Coordinate the intake process, gathering and reviewing client information to determine service needs and eligibility.
• Collect and maintain accurate client records, including medical information, insurance details, consent forms, and other required documentation.
• Coordinate with clients, families, nursing staff, and other internal teams to facilitate timely service initiation and ongoing care coordination.
• Assist existing clients with applications for additional services when eligible.
• Refer clients to appropriate social service agencies or community resources when additional support is needed.
• Build and maintain strong relationships with clients, families, and other stakeholders through clear, empathetic, and professional communication.
• Ensure compliance with applicable regulatory requirements, documentation standards, and confidentiality policies.
• Participate in team meetings and ongoing training to remain current on homecare procedures and regulatory updates.

Qualifications

• Fluency in both Spanish and English.
• 3–5 years of experience in homecare intake, preferably with client coordination responsibilities.
• Familiarity with homecare services, intake procedures, and related documentation requirements.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities while maintaining a high level of accuracy and customer service.
• Experience with HRA/CASA a plus

Why Join Us?

We offer a supportive, collaborative work environment where employees are valued and have the opportunity to make a meaningful impact supporting caregivers and patients.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Flexible spending account
• Life insurance
• Paid time off
• Paid holidays
• Paid training

About us:

Hamaspik HomeCare provides a variety of homecare services in the comfort of the patients’ homes. From the shores of Long Island to the Catskills Region, Hamaspik HomeCare has garnered an impressive reputation as the homecare agency of choice. Licensed by the NYS Department of Health and accredited by the Joint Commission, Hamaspik HomeCare has become known for its legendary support and extraordinary caring. As a member of NYSHA, we are an integral part of its aim to provide health and human service assistance to all New Yorkers.