Patient Services Associate - Bristol, CT (On-Site) - Full-Time - Bilingual Required (Spanish/English) - $23/hr

Community Health Center; Bristol (CT); On-site; USD 45,000 - 51,000; Full time

Job summary

The Moses/Weitzman Health System seeks a Patient Service Associate in Bristol, CT to greet and schedule patients, manage calls, and support data entry with confidentiality. You will interact with diverse populations and medical professionals while upholding service excellence.

This role requires an associates degree in a medical office/assistance field, bilingual Spanish skills, and strong organizational and communication abilities. Full-time on-site position with comprehensive benefits.

Qualifications

• Associates degree in medical office or medical assistant required.
• Bilingual skills, Spanish speaking, required.
• Exceptional customer service skills.
• Excellent verbal and written communication skills.
• Proven ability to multitask.
• Problem solving and critical thinking skills.
• Excellent organizational skills.
• Healthcare experience in Medical, Dental, or Behavioral Health preferred.
• Experience with Microsoft PowerPoint, Excel, Word preferred.

Responsibilities

• Provide exceptional customer service to patients, visitors and callers.
• Oversee the safe, efficient, and comfortable atmosphere of the reception area.
• Greet patients and visitors and assist them as appropriate.
• Review schedules daily to ensure accuracy and fill appointment opportunities.
• Schedule and reschedule appointments per CHC guidelines.
• Collect, verify, update and document patient demographics and insurance information.
• Reconcile patient visits daily.
• Verify active insurance coverage and status.
• Collect patient payments, balances and copays.
• Assist patients with payment plans/sliding fee applications.
• End of day reporting and balance reconciliation.
• Answer, screen, and direct incoming calls and document in EHR.

Skills

Customer service

Multitasking

Data entry

Confidentiality

Communication skills

Bilingual Spanish

Attention to detail

Education

Associates degree in medical office/medical assistant

Healthcare experience preferred

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Job description

Job Description

The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency’s commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned.

The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency’s commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned.

Role And Responsibilities

Patient experience:

• Provide exceptional customer service to all patients, visitors and callers


• Oversee the safe, efficient, and comfortable atmosphere of the reception area


• Greet patients and other visitors to the agency and assist them as appropriate


• Review schedules daily to ensure accuracy and fill appointment opportunities


• Schedule and reschedule appointments in accordance with CHC scheduling guidelines


• Collect, verify, update and document patient demographics, insurance information and forms


• Reconcile patient visits daily

Insurance

• Verify active insurance coverage and status and update information as necessary


• Collect patient payments, balances and copays


• Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date


• Complete end of day reporting and ensure records balance

Phones

• Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines


• Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols

Hipaa

• Consistently ensure and maintain patient confidentiality

Other

• Escalate concerns to site leads/Operations Manager and offer suggestions for improvement


• Supports manager in monitoring inventory of supplies for the office


• Meet and exceed assigned individual and departmental goals


• Other duties and projects as assigned

Qualifications

• Associates degree, medical office or medical assistant degree required


• Bilingual skills, Spanish speaking, Required


• Exceptional customer service skills


• Excellent Verbal and written communication skills


• Proven ability to multi task


• Problem Solving and critical thinking skills


• Excellent organizational skills
  
• Healthcare experience in Medical, Dental, or Behavioral Health preferred


• Experience with Microsoft Power Point, Excel, Word, preferred

Physical Requirements/Work Environment

• Schedules vary; dependent on site needs


• 1 Saturday a month is also a requirement


• Minimal physical effort. Must be able to operate computer and telephone continuously


• Regular regional travel as necessary

Organizational Summary

The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.

Location

Community Health Center of Bristol

City

Bristol

State

Connecticut

Time Type

Full time

Compensation And Benefits

$23/hr

At Moses/Weitzman Health System, we are committed to supporting the health, well-being, professional growth, and financial security of our employees. Eligible employees may have access to a comprehensive total rewards package that can include competitive compensation, health and wellness benefits, retirement savings opportunities, paid time off, professional development and tuition assistance programs, employee assistance resources, flexible work arrangements where applicable, and other company-sponsored benefits. Specific benefit offerings and eligibility requirements may vary based on position, work location, scheduled hours, and applicable plan terms. Learn more about our benefits and career opportunities on our Careers website.