Patient Services Associate - Front Desk & Scheduling

Community Health Center; Hartford (CT); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health and wellness plans

403(b) plan with company match

Paid time off

Tuition reimbursement

Job summary

A healthcare provider in Hartford, Connecticut is looking for a Patient Service Associate to serve as the first point of contact for patients. The role involves scheduling appointments, managing patient information, and ensuring exceptional customer service. Must have an associate's degree in a medical program and be bilingual in Spanish. A supportive work environment with health and wellness benefits, financial success programs, and opportunities for professional growth are provided.

Qualifications

• Bilingual in Spanish is required.
• Healthcare experience in medical, dental, or behavioral health preferred.
• Strong organizational skills and ability to multi-task.

Responsibilities

• Provide exceptional customer service to patients and visitors.
• Schedule and reschedule appointments per guidelines.
• Collect and update patient demographics and insurance information.
• Ensure patient confidentiality and handle payments.

Skills

Exceptional customer service skills

Bilingual in Spanish

Excellent verbal and written communication skills

Proven ability to multi‑task

Problem‑solving and critical‑thinking skills

Excellent organizational skills

Education

Associate’s degree in a medical office or medical assistant program

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Job description

A healthcare provider in Hartford, Connecticut is looking for a Patient Service Associate to serve as the first point of contact for patients. The role involves scheduling appointments, managing patient information, and ensuring exceptional customer service. Must have an associate's degree in a medical program and be bilingual in Spanish. A supportive work environment with health and wellness benefits, financial success programs, and opportunities for professional growth are provided.