Bilingual Patient Service Associate — Stamford

Moses/Weitzman Health System; Hartford (CT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health plans

403(b) plan with match

Paid time off

Tuition reimbursement

Job summary

Moses/Weitzman Health System is seeking a Patient Service Associate to greet patients, manage scheduling, and handle a high-volume phone system. You will ensure accurate data entry, maintain confidentiality, and support front-desk operations for diverse populations.

The role emphasizes exceptional customer service, multi-tasking, and professional communication. Hours vary, with weekday coverage and some weekend shifts; benefits apply for full-time staff.

Qualifications

• Associates degree or medical office/medical assistant degree required.
• Bilingual Spanish required.
• Exceptional customer service skills.
• Experience with Microsoft Office preferred.

Responsibilities

• Provide exceptional customer service to patients, visitors and callers.
• Oversee reception area to ensure a safe, efficient, and comfortable atmosphere.
• Greet patients and visitors and assist as appropriate.
• Review schedules daily to ensure accuracy and fill appointment opportunities.
• Schedule and reschedule appointments in accordance with CHC guidelines.
• Collect, verify, update and document patient demographics, insurance information and forms.
• Reconcile patient visits daily.
• Verify active insurance coverage and status and update information as necessary.
• Collect patient payments, balances and copays.
• Assist patients with payment plans/sliding fee applications and ensure applications are up-to-date.
• Complete end of day reporting and ensure records balance.
• Answer, screen, and direct incoming calls and document in EHR per CHC guidelines.
• Assist patients with forms and scan into EHR per indexing protocols.
• Maintain patient confidentiality per HIPAA requirements.
• Escalate concerns to site leads and offer improvement suggestions.
• Support manager in inventory of supplies; meet/exceed goals.

Skills

Exceptional customer service

Verbal & written communication

Multi-tasking

Problem solving

Organizational skills

Education

Associates degree or medical office/medical assistant degree

Tools

Microsoft PowerPoint

Excel

Word

Job description

Moses/Weitzman Health System is seeking a Patient Service Associate to greet patients, manage scheduling, and handle a high-volume phone system. You will ensure accurate data entry, maintain confidentiality, and support front-desk operations for diverse populations.

The role emphasizes exceptional customer service, multi-tasking, and professional communication. Hours vary, with weekday coverage and some weekend shifts; benefits apply for full-time staff.