Bilingual Patient Concierge - Spanish/English

New Horizon Family Health Services, Inc.; Greenville (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Annual Leave

Sick Leave

Paid Holidays

Annual bonuses

Continuing education

Employee discounts

PSLF eligibility

Medical benefits

Dental benefits

Vision benefits

HSAs/FSAs

Life insurance

Disability coverage

403(b) retirement plan

Job summary

New Horizon Family Health Services, Inc. is seeking a Spanish Language Liaison to support Spanish-speaking patients with appointments and non-clinical interactions in the Greenville, SC area.

This role does not involve medical interpretation and will work under the Practice Manager to ensure smooth patient flow and courteous service. Responsibilities include scheduling, check-in assistance, voicemails, and coordinating with lab and pharmacy staff.

Qualifications

• REQUIRED: Proficiency in oral and written Spanish and English.
• PREFERRED: Two years in a medical office and familiarity with EHR.

Responsibilities

• Assist Spanish-speaking patients with appointments and check-in.
• Refer to a medical interpreter for medical interpretation when needed.
• Screen voicemails and route messages to appropriate staff.
• Make patient appointment reminder calls.
• Navigate patients to the appropriate location to improve flow.
• Support PSRs during check-in for Spanish-speaking patients.
• Assist with non-clinical customer service interactions with the lab and pharmacy.
• Notify management of suspicious activity on center grounds.

Skills

Bilingual Spanish/English

Customer service

Communication skills

Education

High school diploma or GED

Job description

New Horizon Family Health Services, Inc. is seeking a Spanish Language Liaison to support Spanish-speaking patients with appointments and non-clinical interactions in the Greenville, SC area.

This role does not involve medical interpretation and will work under the Practice Manager to ensure smooth patient flow and courteous service. Responsibilities include scheduling, check-in assistance, voicemails, and coordinating with lab and pharmacy staff.