Bilingual Patient Concierge & Scheduling Specialist

Neighbor; San Diego (CA); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan

Paid time off

Professional development opportunities

Wellness programs

Employee assistance resources

Job summary

Father Joe’s Villages is seeking an Administrative Assistant II for our Medical Clinic in San Diego, CA. You will be the first point of contact, helping patients schedule, check in, and navigate care while ensuring accurate EHR data and smooth clinic operations.

The role requires bilingual fluency (Spanish/English), strong customer service, and at least six months of EHR experience, with familiarity in scheduling systems and professional interaction with diverse populations.

Qualifications

• High School Diploma or GED equivalent.
• Fluency in Spanish and English, both spoken and written.
• A minimum of six months of experience using an electronic health record system (HER).
• Strong customer service, communication, organization, and time management skills.
• Basic computer proficiency, including appointment scheduling systems and electronic communication.
• Ability to interact professionally and effectively with patients, clinical staff, and individuals from diverse backgrounds.

Responsibilities

• Serve as welcoming point of contact for patients, connecting them with the right services and staff.
• Manage appointments based on patient needs, provider requests, and scheduling guidelines.
• Return patient voicemails and respond to scheduling questions; route messages to the appropriate team.
• Verify and update patient demographics and insurance information in the EHR.
• Assist with patient check-in and registration to ensure complete and accurate visit information.
• Coordinate patient messages and referral follow-up to keep communication moving.
• Monitor messages, email, faxes, and scheduling reports to keep tasks organized.
• Collaborate with medical, dental, and administrative teams to support day-to-day clinic flow.

Skills

Bilingual Spanish/English

Customer service

Organization

Time management

Communication

Education

High School Diploma or GED

Tools

Electronic Health Record (EHR) system

Appointment scheduling systems

Job description

Father Joe’s Villages is seeking an Administrative Assistant II for our Medical Clinic in San Diego, CA. You will be the first point of contact, helping patients schedule, check in, and navigate care while ensuring accurate EHR data and smooth clinic operations.

The role requires bilingual fluency (Spanish/English), strong customer service, and at least six months of EHR experience, with familiarity in scheduling systems and professional interaction with diverse populations.