Bilingual Administrative Assistant II: Care & Scheduling

Father Joe's Villages; San Diego (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan options

Paid time off

Professional development opportunities

Wellness programs

Employee assistance resources

Job summary

Father Joe's Villages seeks an Administrative Assistant II to be the first point of contact at the Village Health Center. You will help patients access care, schedule appointments, and ensure accurate registration and insurance information in the EHR.

Responsibilities include answering questions, routing messages, and coordinating with medical and administrative staff to maintain a smooth patient flow. Fluency in Spanish and English is required, with a starting hourly pay range of roughly

Qualifications

• High School Diploma or GED equivalent.
• Fluency in Spanish and English, both spoken and written.
• A minimum of six months of experience using an electronic health record system (EHR).
• Strong customer service, communication, organization, and time management skills.
• Basic computer proficiency, including appointment scheduling systems and electronic communication.

Responsibilities

• Serve as a welcoming point of contact for patients at the Village Health Center and connect them with the right services and staff.
• Manage appointments based on patient needs, provider requests, and scheduling guidelines.
• Return patient voicemails, respond to scheduling questions, and ensure messages reach the appropriate team when needed.
• Verify and update patient demographics and insurance information in the EHR to support accurate registration and billing.
• Assist with patient check-in and registration to ensure complete and accurate visit information.
• Coordinate patient messages and referral follow-up to keep communication moving in a timely manner.
• Monitor electronic messages, email, faxes, and scheduling reports to stay organized.
• Collaborate with medical, dental, and administrative teams to support day-to-day patient flow.

Skills

Bilingual Spanish/English

Customer service

Communication

Organization

Time management

Education

High School Diploma or GED

Job description

Father Joe's Villages seeks an Administrative Assistant II to be the first point of contact at the Village Health Center. You will help patients access care, schedule appointments, and ensure accurate registration and insurance information in the EHR.

Responsibilities include answering questions, routing messages, and coordinating with medical and administrative staff to maintain a smooth patient flow. Fluency in Spanish and English is required, with a starting hourly pay range of roughly