Bilingual Patient Concierge & Scheduler – Outpatient

Certus Psychiatry; Winston-Salem (NC); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Health, dental & vision insurance

401(k) plan

Paid time off and holidays

Guaranteed salary

Zusammenfassung

Certus Psychiatry in Winston-Salem, NC is seeking a Patient Coordinator / Receptionist to greet patients, schedule appointments, and manage records in an outpatient setting. The role emphasizes compassionate patient care, accuracy in documentation, and efficient clinic operations.

The candidate should have at least one year in a medical office, strong communication skills, and proficiency with EMR systems. Fluency in Spanish is preferred, supporting our diverse patient base.

Qualifikationen

• Minimum of one year of experience in a medical office or similar setting.
• High school diploma or equivalent required; higher education preferred.
• Excellent interpersonal, oral, and written communication skills.
• Proficiency with computers and familiarity with Electronic Medical Record (EMR) systems.
• Ability to provide age-specific care for behavioral health populations.
• Strong organizational skills and ability to work independently.

Aufgaben

• Greet patients and visitors in person and over the phone, directing inquiries as needed.
• Schedule appointments to maximize patient satisfaction and room utilization.
• Verify patient information, collect vital signs, and confirm visit purposes.
• Complete patient records by documenting examinations, treatments, and test results.
• Check patients in and out.
• Collect copayments and other payments.
• Manage prior authorizations and insurance paperwork.
• Update medical records and supporting documentation for orders.
• Provide clerical support, including answering phones and managing correspondence.
• Maintain accurate and confidential patient records in compliance with policies and regulations.

Kenntnisse

Interpersonal skills

Oral communication

Written communication

EMR familiarity

Organizational skills

Spanish

Independent work

Ausbildung

High school diploma

Higher education preferred

Tools

EMR software

Jobbeschreibung

Certus Psychiatry in Winston-Salem, NC is seeking a Patient Coordinator / Receptionist to greet patients, schedule appointments, and manage records in an outpatient setting. The role emphasizes compassionate patient care, accuracy in documentation, and efficient clinic operations.

The candidate should have at least one year in a medical office, strong communication skills, and proficiency with EMR systems. Fluency in Spanish is preferred, supporting our diverse patient base.