Bilingual Patient Coordinator – Mental Health Clinic

Certus-Psychiatry-and-Integrated-Care; North Carolina; On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Job summary

Certus Psychiatry in Winston-Salem, NC, seeks a Patient Coordinator / Receptionist to warmly greet patients, manage appointments, verify information, and maintain accurate medical records. You will support the clinicians and office staff, handle payments, and assist with prior authorizations and insurance paperwork, all while ensuring a welcoming, organized clinic flow.

The role requires a high school diploma (higher education preferred), at least one year in a medical office, and strong

Qualifications

• Education: High school diploma or equivalent required; higher education preferred.
• Experience: Minimum of one year of experience in a medical office or similar setting.
• Skills: Excellent interpersonal, oral, and written communication skills.
• Proficiency with computers and familiarity with Electronic Medical Record (EMR) systems.
• Ability to provide age-specific care for behavioral health populations.
• Strong organizational skills and independence.

Responsibilities

• Greet patients and visitors in person and over the phone, answering inquiries or directing them appropriately.
• Schedule appointments in person or by phone to maximize patient satisfaction and treatment room utilization.
• Verify patient information through interviews, reviewing and recording medical and medication histories, taking vital signs, and confirming the purpose of visits.
• Complete patient records by documenting examinations, treatments, and test results.
• Checking patients in and out.
• Collecting copayments and other payments.
• Managing prior authorizations and filing insurance paperwork.
• Updating medical records and supporting documentation for orders.
• Provide clerical support, including answering phones, managing correspondence, and assisting with projects assigned by the office manager.
• Maintain accurate and confidential patient records in compliance with clinic policies and regulations.

Skills

Interpersonal communication

Oral communication

Written communication

Organizational skills

Spanish language (preferred)

Education

High school diploma or equivalent

Higher education preferred

Tools

Electronic Medical Records (EMR)

Job description

Certus Psychiatry in Winston-Salem, NC, seeks a Patient Coordinator / Receptionist to warmly greet patients, manage appointments, verify information, and maintain accurate medical records. You will support the clinicians and office staff, handle payments, and assist with prior authorizations and insurance paperwork, all while ensuring a welcoming, organized clinic flow.

The role requires a high school diploma (higher education preferred), at least one year in a medical office, and strong