Bilingual Patient Concierge & Registration Specialist

IWS Family Health; Chicago (IL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Paid time off (PTO)

Paid holidays

Health insurance

Dental insurance

Life insurance

Disability insurance

Vision insurance

Medical expense reimbursement

403(b) plan

Job summary

IWS Family Health is seeking a bilingual Patient Support Specialist to warmly welcome families on-site and coordinate patient registration as we expand to third and fourth locations in the coming months.

The role focuses on updating demographics, assisting with Medicaid and benefits applications, coordinating appointments and follow-ups, and supporting patient portal enrollment, payments, and accurate documentation.

Qualifications

• High school diploma required.
• Two years of experience in a clinical or customer service role preferred.
• Fluent in English and Spanish.
• Excellent customer service and communications skills.

Responsibilities

• Welcoming patients on arrival.
• Updating demographic and insurance information.
• Assisting with Medicaid and benefit applications.
• Coordinating patient appointments and follow-up care.
• Supporting patient portal enrollment.
• Collecting payments.
• Ensuring accurate documentation and daily reconciliation of patient encounters.

Skills

Customer service

Communications

Bilingual (English/Spanish)

Education

High school diploma

Tools

Microsoft Office

Electronic health records (EHR)

Job description

IWS Family Health is seeking a bilingual Patient Support Specialist to warmly welcome families on-site and coordinate patient registration as we expand to third and fourth locations in the coming months.

The role focuses on updating demographics, assisting with Medicaid and benefits applications, coordinating appointments and follow-ups, and supporting patient portal enrollment, payments, and accurate documentation.