Patient Support Specialist

IWS Family Health; Chicago (IL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Paid time off (PTO)

Paid holidays

Health insurance

Dental insurance

Life insurance

Disability insurance

Vision insurance

Medical expense reimbursement

403(b) plan

Job summary

IWS Family Health is seeking a bilingual Patient Support Specialist to warmly welcome families on-site and coordinate patient registration as we expand to third and fourth locations in the coming months.

The role focuses on updating demographics, assisting with Medicaid and benefits applications, coordinating appointments and follow-ups, and supporting patient portal enrollment, payments, and accurate documentation.

Qualifications

• High school diploma required.
• Two years of experience in a clinical or customer service role preferred.
• Fluent in English and Spanish.
• Excellent customer service and communications skills.

Responsibilities

• Welcoming patients on arrival.
• Updating demographic and insurance information.
• Assisting with Medicaid and benefit applications.
• Coordinating patient appointments and follow-up care.
• Supporting patient portal enrollment.
• Collecting payments.
• Ensuring accurate documentation and daily reconciliation of patient encounters.

Skills

Customer service

Communications

Bilingual (English/Spanish)

Education

High school diploma

Tools

Microsoft Office

Electronic health records (EHR)

Job description

IWS Family Health, a community health center providing preventive health care services to children and families, is looking for a bilingual Patient Support Specialist to help grow our practice as we add our third and fourth locations in the coming months. This position will support our team by providing a warm welcome to families onsite and coordinating patient registration.

What You Will Do:

• Welcoming patients
• Updating demographic and insurance information
• Assisting with Medicaid and benefit applications
• Coordinating patient appointments and follow-up care
• Supporting patient portal enrollment
• Collecting payments
• Ensuring accurate documentation and daily reconciliation of patient encounters.

What You Will Bring:

At a minimum:

• High school diploma
• Two years of experience in a clinical or customer service position
• Fluent in English and Spanish
• Excellent customer service and communications skills

The ideal candidate is customer-focused, organized, comfortable using Microsoft office and electronic health record systems, and committed to helping patients access the care and resources they need.

Compensation and Benefits

The rate for this position is $18.00 - $21.00 per hour depending on experience. IWS Family Health provides a competitive salary and benefits plan, including generous Paid Time Off (PTO), paid holidays, health, dental, life, disability and vision insurance options, a medical expense reimbursement plan, and a 403(b) option.

Organizational Overview

At IWS Family Health, we help children and families grow healthy, strong, and confident by providing trusted, high-quality, coordinated healthcare.

For more than 100 years, IWS has served children and families in Chicago. Today, we are a growing, multi-site Federally Qualified Health Center providing integrated healthcare services, education, and support. As we expand our reach, we are strengthening the systems, structures, and operating practices needed to deliver a consistent, high-quality experience for patients and staff across every IWS location.

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to any protected characteristic under applicable law. We provide reasonable accommodations for qualified individuals with disabilities and for religious practices and beliefs.