Bilingual Patient Concierge & Registration

WakeMed Health & Hospitals; Raleigh (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

WakeMed Health & Hospitals in Raleigh, NC is hiring a Patient Registration Representative, Bilingual who will be among the first faces patients see. You will welcome patients, register them, collect payments, and support scheduling to ensure a smooth visit.

Fluency in English and Spanish is required to assist diverse patient needs. The role emphasizes exceptional customer service, accuracy, and teamwork in a fast-paced healthcare setting at WakeMed.

Qualifications

• Fluent in English and Spanish, both written and spoken.
• Excellent customer service skills and problem-solving abilities.
• Strong communication and ability to manage multiple tasks.

Responsibilities

• Welcome patients and families, check them in for appointments, and provide outstanding customer service.
• Register patients by accurately entering demographic, insurance, and other required information.
• Collect copays and point-of-service payments and assist with checkout processes.
• Schedule and coordinate follow-up appointments, procedures, and services as needed.
• Provide basic interpretation support and assist with communication in both English and Spanish.

Skills

Bilingual English/Spanish

Customer Service

Communication

Multitasking

Education

High School Diploma or Equivalent

Job description

WakeMed Health & Hospitals in Raleigh, NC is hiring a Patient Registration Representative, Bilingual who will be among the first faces patients see. You will welcome patients, register them, collect payments, and support scheduling to ensure a smooth visit.

Fluency in English and Spanish is required to assist diverse patient needs. The role emphasizes exceptional customer service, accuracy, and teamwork in a fast-paced healthcare setting at WakeMed.