Patient Registration Representative, Bilingual

WakeMed Health & Hospitals; Raleigh (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

WakeMed is hiring a Patient Registration Representative, Bilingual to be one of the first friendly faces patients see when they arrive for care. You will welcome patients, register them, handle copays, and help schedule follow-ups, ensuring accurate information in a fast-paced healthcare setting.

The role requires fluent English and Spanish, excellent customer service, and the ability to multi-task while maintaining accuracy.

Qualifications

• Welcomes patients with friendly demeanor and provides excellent service.
• Collects and records accurate demographic and insurance information.
• Handles copays and point-of-service payments and supports checkout processes.

Responsibilities

• Greet and check in patients for appointments, ensuring a positive first impression.
• Register patients with accurate entry of required information into the system.
• Schedule and coordinate follow-up appointments and procedures as needed.
• Provide basic interpretation support in English and Spanish as required.
• Support communication across care teams to ensure smooth flow of information.

Skills

Customer service

Communication

Bilingual English/Spanish

Problem solving

Education

High School Diploma or Equivalent

Job description

Overview

At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care.

We're hiring a Patient Registration Representative, Bilingual to be one of the first friendly faces patients see when they arrive for care. In this role, you'll help create a positive patient experience by welcoming patients, managing registration and scheduling tasks, supporting communication needs, and ensuring accurate patient information is collected in a fast-paced healthcare environment.

What you'll do

• Welcome patients and families, check them in for appointments, and provide outstanding customer service.
• Register patients by accurately entering demographic, insurance, and other required information.
• Collect copays and point-of-service payments and assist with checkout processes.
• Schedule and coordinate follow-up appointments, procedures, and services as needed.
• Provide basic interpretation support and assist with communication in both English and Spanish.

Who you are

• Fluent in written and spoken English and Spanish.
• Comfortable interacting with patients, families, healthcare professionals, and community members.
• Able to stay organized and maintain accuracy while managing multiple tasks in a fast-paced environment.
• Skilled in customer service, communication, and problem-solving.
• Committed to creating a welcoming and positive experience for every patient.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Not Applicable

Education

High School Diploma or Equivalent Required

Experience

1 Year Customer Service Preferred