Bilingual Patient Concierge (English/Spanish)

Northeast Orthopaedic Alliance; Boston (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

Northeast Orthopaedic Alliance in Boston seeks a friendly front desk receptionist to greet patients, collect co-pays, and verify demographics and insurance for scheduled appointments. This role requires bilingual English/Spanish, strong communication, data entry, and basic office tasks such as filing, answering phones, and coordinating referrals.

On-site position at 10 Hawthorne Place. The candidate should have an Associate’s degree with 1 year of relevant experience; training will be provided

Qualifications

• Associate's degree and 1 year of relevant work experience.
• Bilingual English/Spanish required.
• Strong written and spoken communication.
• Ability to explain policies and collect payments.

Responsibilities

• Greet patients and verify demographics/insurance.
• Collect co-pays and manage self-pay accounts.
• Operate switchboard and schedule appointments.
• Provide paperwork and confirm referrals.
• Transcribe information and maintain records.
• Explain financial policies to patients.

Skills

Active Learning

Active Listening

Critical Thinking

Reading Comprehension

Speaking

Writing

Bilingual (English/Spanish)

Education

Associate's Degree or 2-year degree

Job description

Northeast Orthopaedic Alliance in Boston seeks a friendly front desk receptionist to greet patients, collect co-pays, and verify demographics and insurance for scheduled appointments. This role requires bilingual English/Spanish, strong communication, data entry, and basic office tasks such as filing, answering phones, and coordinating referrals.

On-site position at 10 Hawthorne Place. The candidate should have an Associate’s degree with 1 year of relevant experience; training will be provided