Bilingual Patient Concierge

SWCHC, Inc.; Bridgeport (CT); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Flexible spending accounts (FSA)

Retirement plan (403B)

Short-term disability insurance

Long-term disability options

Life Insurance

Employee assistance program (EAP)

Job summary

SWCHC, Inc. in Bridgeport, CT is seeking an administrative front desk professional to greet patients and direct them to the appropriate department. The role ensures a confidential, professional atmosphere and smooth patient flow within the health center.

Responsibilities include coordinating with clinical staff, handling deliveries, and assisting with security communications as needed. Bi-lingual English/Spanish required; proficient in data entry and MS Office; high school diploma or GED

Qualifications

• Strong customer service focus.
• Bi-lingual in English and Spanish (Required).
• Effective verbal and written communication skills.
• Proficient in Data Entry and MS Office apps.
• Proficient in Electronic Medical Records (EPIC).
• Exhibit teamwork orientation and good judgment.
• Organized and able to manage competing priorities.
• Resourcefulness in problem solving and conflict resolution.
• High School Diploma or GED required.

Responsibilities

• Greet patients, visitors and guests in a professional manner.
• Communicate effectively with clinical team including providers, nursing, and administrative staff.
• Receive and sign for incoming delivery packages.
• Collaborate with security staff to notify of emergencies on premises.
• Demonstrate problem-solving and conflict-resolution skills.

Skills

Customer service

Bilingual English/Spanish

Verbal and written communication

Data Entry

Microsoft Word

Microsoft Outlook

Excel

Teamwork

Organizational skills

Problem solving

Education

High School Diploma or GED

Tools

EPIC

Microsoft Word

Microsoft Outlook

Excel

Job description

SWCHC, Inc. in Bridgeport, CT is seeking an administrative front desk professional to greet patients and direct them to the appropriate department. The role ensures a confidential, professional atmosphere and smooth patient flow within the health center.

Responsibilities include coordinating with clinical staff, handling deliveries, and assisting with security communications as needed. Bi-lingual English/Spanish required; proficient in data entry and MS Office; high school diploma or GED