Bilingual Patient Care Coordinator: Scheduling & Support

RiseMe; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Free uniforms

Health insurance

Paid time off

Parental leave

Vision insurance

Job summary

RiseMe is seeking a Patient Care Coordinator to support patient care across Radiation Oncology, Surgery, and Urology. The role requires a highly organized, compassionate individual with excellent communication and customer service skills, capable of managing appointments and administrative tasks to ensure delivery of high-quality care.

Responsibilities include answering calls, scheduling, obtaining medical records, registering patients in Aria and Practice Fusion, coordinating imaging, verifying

Qualifications

• Education: High School Diploma or equivalent required.
• 2+ years of medical office experience, preferably in a specialty clinic or hospital-based department.
• Language: Bilingual Russian or Spanish preferred.
• Proficiency in Microsoft Office Suite; experience with EHR systems, especially Aria and Practice Fusion.
• Strong written and verbal communication; highly organized and detail-oriented.
• Ability to work independently and as part of a team in a fast-paced clinical setting.

Responsibilities

• Answer incoming phone calls, take messages, and direct calls appropriately.
• Respond to inquiries from patients, vendors, insurance companies, and healthcare providers.
• Provide patients with information regarding appointments, procedures, and treatment plans.
• Assist patients in navigating the healthcare system with empathy and professionalism.
• Register new patients, obtain medical records, and upload documents.
• Schedule and confirm appointments for consultations, simulations, procedures, treatments, and follow-ups.
• Coordinate imaging appointments and obtain necessary authorizations.
• Verify patient insurance coverage regularly.

Skills

Organizational skills

Customer service

Communication

Multitasking

Teamwork

Bilingual Russian or Spanish

Education

High School Diploma

Tools

Microsoft Office Suite

Aria EHR

Practice Fusion

Job description

RiseMe is seeking a Patient Care Coordinator to support patient care across Radiation Oncology, Surgery, and Urology. The role requires a highly organized, compassionate individual with excellent communication and customer service skills, capable of managing appointments and administrative tasks to ensure delivery of high-quality care.

Responsibilities include answering calls, scheduling, obtaining medical records, registering patients in Aria and Practice Fusion, coordinating imaging, verifying