Patient Care Coordinator

RiseMe; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Free uniforms

Health insurance

Paid time off

Parental leave

Vision insurance

Job summary

RiseMe is seeking a Patient Care Coordinator to support patient care across Radiation Oncology, Surgery, and Urology. The role requires a highly organized, compassionate individual with excellent communication and customer service skills, capable of managing appointments and administrative tasks to ensure delivery of high-quality care.

Responsibilities include answering calls, scheduling, obtaining medical records, registering patients in Aria and Practice Fusion, coordinating imaging, verifying

Qualifications

• Education: High School Diploma or equivalent required.
• 2+ years of medical office experience, preferably in a specialty clinic or hospital-based department.
• Language: Bilingual Russian or Spanish preferred.
• Proficiency in Microsoft Office Suite; experience with EHR systems, especially Aria and Practice Fusion.
• Strong written and verbal communication; highly organized and detail-oriented.
• Ability to work independently and as part of a team in a fast-paced clinical setting.

Responsibilities

• Answer incoming phone calls, take messages, and direct calls appropriately.
• Respond to inquiries from patients, vendors, insurance companies, and healthcare providers.
• Provide patients with information regarding appointments, procedures, and treatment plans.
• Assist patients in navigating the healthcare system with empathy and professionalism.
• Register new patients, obtain medical records, and upload documents.
• Schedule and confirm appointments for consultations, simulations, procedures, treatments, and follow-ups.
• Coordinate imaging appointments and obtain necessary authorizations.
• Verify patient insurance coverage regularly.

Skills

Organizational skills

Customer service

Communication

Multitasking

Teamwork

Bilingual Russian or Spanish

Education

High School Diploma

Tools

Microsoft Office Suite

Aria EHR

Practice Fusion

Job description

Benefits:

• 401(k)
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

The Patient Care Coordinator plays a vital role in supporting patient care across multiple specialty departments, including Radiation Oncology, Surgery, and Urology. This position requires a highly organized and compassionate individual with excellent communication and customer service skills. The Patient Service Coordinator will be responsible for providing exceptional patient support, ensuring smooth appointment scheduling, and assisting with a variety of administrative tasks that contribute to the delivery of high-quality care.

Responsibilities

Patient Communication & Support

• Answer incoming phone calls, take accurate messages, and direct calls appropriately.
• Respond to inquiries from patients, vendors, insurance companies, and healthcare providers.
• Provide patients with information regarding appointments, procedures, and treatment plans.
• Assist patients in navigating the healthcare system and resolving concerns with empathy and professionalism.

Patient Registration & Scheduling

• Request and obtain medical records for new patients.
• Scan and upload medical records and insurance cards into the electronic health record system.
• Register new patients in Aria and Practice Fusion.
• Schedule and confirm appointments for consultations, simulations, procedures, treatments, and follow-up visits.
• Coordinate imaging appointments and request necessary authorizations.
• Notify patients of appointment details (date, time, and location).
• Request and track CDs of imaging studies.
• Verify patient insurance coverage on a regular basis, particularly for patients undergoing treatment.

Administrative Support

• Fax consult letters, follow-up notes, and summaries to referring physicians.
• Prepare and send medical records to other providers or entities upon receipt of a signed release of information.
• Support general office functions, including data entry, filing, and record maintenance.

Qualifications

• Education: High School Diploma or equivalent required.
• Experience: 2+ years of medical office experience, preferably in a specialty clinic or hospital-based department.
• Language Skills: Bilingual Russian or Spanish preferred.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Experience with Electronic Health Records (EHR), especially Aria and Practice Fusion, preferred. Strong computer and typing skills required.
• Communication Skills: Excellent verbal and written communication skills, with strong interpersonal and customer service abilities.
• Organizational Skills: Highly organized, detail-oriented, able to effectively prioritize tasks and manage multiple deadlines.
• Customer Service: Demonstrated ability to remain calm, professional, and effective in high-stress situations.
• Teamwork: Capable of working independently and collaboratively in a fast-paced clinical setting.