Bilingual Patient Care Coordinator & Front Desk

Certus-Psychiatry-and-Integrated-Care; Cary (NC); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Certus Psychiatry in Winston Salem, NC, is seeking a Patient Coordinator / Receptionist to greet patients, schedule appointments, verify information, and maintain accurate medical records. The role supports clinicians and administrative staff in a outpatient setting, ensuring a welcoming, organized environment and smooth clinic operations.

Candidates should have a high school diploma, 1+ year medical office experience, strong communication skills, and familiarity with EMR systems.

Qualifications

• High school diploma or equivalent required; higher education preferred.
• Minimum of one year of experience in a medical office.
• Excellent interpersonal, oral, and written communication skills.
• Proficiency with computers and EMR systems.
• Fluency in Spanish preferred.
• Ability to provide age-specific care for behavioral health populations.
• Strong organizational skills and independence.

Responsibilities

• Greet patients and visitors in person and over the phone.
• Schedule appointments to maximize patient satisfaction and room utilization.
• Verify patient information and review medical histories, take vital signs, and confirm visit purpose.
• Complete patient records by documenting examinations, treatments, and test results.
• Check patients in and out.
• Collect copayments and other payments.
• Manage prior authorizations and filing insurance paperwork.
• Update medical records and supporting documentation for orders.
• Provide clerical support, including answering phones and correspondence.
• Maintain confidential patient records in compliance with clinic policies and regulations.

Skills

Spanish fluency

Interpersonal skills

Communication skills

Organizational skills

Independent work

Education

High school diploma or equivalent

Tools

EMR software

Job description

Certus Psychiatry in Winston Salem, NC, is seeking a Patient Coordinator / Receptionist to greet patients, schedule appointments, verify information, and maintain accurate medical records. The role supports clinicians and administrative staff in a outpatient setting, ensuring a welcoming, organized environment and smooth clinic operations.

Candidates should have a high school diploma, 1+ year medical office experience, strong communication skills, and familiarity with EMR systems.