In-Office Patient Care Coordinator (Mon–Fri)

Eastern Carolina Medical Center; Benson (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) with company match

Life Insurance

Paid holidays

Paid Time Off (PTO)

Job summary

Eastern Carolina Medical Center in Benson, NC is seeking a Patient Care Coordinator to join our busy primary care practice. This in-office, phone-based position coordinates patient care, schedules appointments, reviews medication lists, and communicates with patients, providers, pharmacies, and specialists to ensure an exceptional patient experience.

The ideal candidate is friendly, professional, and confident communicating by phone.

Qualifications

• Completion of a Medical Assistant program.
• Healthcare experience is preferred.
• Strong knowledge of medical terminology and common medications.
• Strong telephone communication and customer service skills.
• Excellent organizational skills with the ability to multitask.
• Exceptional attention to detail and the ability to prioritize tasks in a fast-paced environment.
• Experience with electronic medical records (EHR) preferred.

Responsibilities

• Answer a high volume of inbound and outbound patient calls with professionalism and compassion.
• Coordinate patient care by scheduling appointments and follow-up visits.
• Review patient medication lists and communicate medication information accurately with patients and providers.
• Demonstrate knowledge of common medications and medical terminology while assisting patients and coordinating care.
• Communicate with physicians, pharmacies, and specialists.
• Document patient interactions accurately in the electronic medical record (EHR).
• Maintain confidential and up-to-date patient records.
• Ensure timely follow-up with patients regarding appointments, referrals, medication questions, provider recommendations, and other care needs.
• Monitor and complete assigned tasks promptly while maintaining a high level of accuracy and attention to detail.
• Assist patients with questions regarding appointments, medications, and treatment plans.
• Collaborate with providers and clinical staff to ensure seamless patient care.
• Perform additional administrative duties as assigned.

Skills

Telephone communication

Organizational skills

Customer service

Multitasking

Attention to detail

Team collaboration

Education

Medical Assistant program

Tools

EHR (EMR) systems

Job description

Eastern Carolina Medical Center in Benson, NC is seeking a Patient Care Coordinator to join our busy primary care practice. This in-office, phone-based position coordinates patient care, schedules appointments, reviews medication lists, and communicates with patients, providers, pharmacies, and specialists to ensure an exceptional patient experience.

The ideal candidate is friendly, professional, and confident communicating by phone.