Patient Coordinator / RECEPTIONIST

Certus-Psychiatry-and-Integrated-Care; Cary (NC); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Certus Psychiatry in Winston Salem, NC, is seeking a Patient Coordinator / Receptionist to greet patients, schedule appointments, verify information, and maintain accurate medical records. The role supports clinicians and administrative staff in a outpatient setting, ensuring a welcoming, organized environment and smooth clinic operations.

Candidates should have a high school diploma, 1+ year medical office experience, strong communication skills, and familiarity with EMR systems.

Qualifications

• High school diploma or equivalent required; higher education preferred.
• Minimum of one year of experience in a medical office.
• Excellent interpersonal, oral, and written communication skills.
• Proficiency with computers and EMR systems.
• Fluency in Spanish preferred.
• Ability to provide age-specific care for behavioral health populations.
• Strong organizational skills and independence.

Responsibilities

• Greet patients and visitors in person and over the phone.
• Schedule appointments to maximize patient satisfaction and room utilization.
• Verify patient information and review medical histories, take vital signs, and confirm visit purpose.
• Complete patient records by documenting examinations, treatments, and test results.
• Check patients in and out.
• Collect copayments and other payments.
• Manage prior authorizations and filing insurance paperwork.
• Update medical records and supporting documentation for orders.
• Provide clerical support, including answering phones and correspondence.
• Maintain confidential patient records in compliance with clinic policies and regulations.

Skills

Spanish fluency

Interpersonal skills

Communication skills

Organizational skills

Independent work

Education

High school diploma or equivalent

Tools

EMR software

Job description

Overview

Join our dedicated team at Certus Psychiatry in Winston Salem, NC, as a compassionate and organized Patient Coordinator / Receptionist. In this vital role, you will provide exceptional support to patients with mental health, behavioral health, and substance abuse concerns, collaborating closely with our psychiatrists and clinical staff in an outpatient setting. Your warm demeanor and administrative expertise will ensure a welcoming environment, optimize patient satisfaction, and support efficient clinic operations.

Key Responsibilities

• Greet patients and visitors in person and over the phone, answering inquiries or directing them appropriately.
• Schedule appointments in person or by phone to maximize patient satisfaction and treatment room utilization.
• Verify patient information through interviews, reviewing and recording medical and medication histories, taking vital signs, and confirming the purpose of visits.
• Complete patient records by documenting examinations, treatments, and test results.
• Checking patients in and out.
• Collecting copayments and other payments.
• Managing prior authorizations and filing insurance paperwork.
• Updating medical records and supporting documentation for orders.
• Provide clerical support, including answering phones, managing correspondence, and assisting with projects assigned by the office manager.
• Maintain accurate and confidential patient records in compliance with clinic policies and regulations.

Qualifications

• Education: High school diploma or equivalent required; higher education preferred.
• Experience: Minimum of one year of experience in a medical office or similar setting.
• Excellent interpersonal, oral, and written communication skills.
• Proficiency with computers and familiarity with Electronic Medical Record (EMR) systems.
• Ability to provide age-specific care for behavioral health populations.
• Strong organizational skills and confidence to work independently.
• Language: Fluency in Spanish preferred.
• Attributes: Compassionate, positive attitude with a commitment to patient care and willingness to manage both existing and new patients.

Benefits

We offer a competitive salary and comprehensive benefits package to provide security and peace of mind. As a full-time W2 employee, you will enjoy:

• Health, dental, and vision insurance (subject to plan eligibility).
• Retirement 401(k) plan with employer contributions.
• Paid time off and holidays.
• A guaranteed salary to ensure financial stability.
• This is not an independent contractor position, offering the full support and benefits of employment with Certus Psychiatry.

Why Join Us?

At Certus Psychiatry, we are committed to transforming lives through compassionate, high-quality mental and behavioral health care. As a Patient Coordinator / Receptionist, you will play a critical role in creating a welcoming and supportive environment for our patients and staff.